Job Description

JOB SUMMARY The Office Assistant is responsible for managing and programing all administration of the Whitehorse. A key function is responding quickly and accurately to customer set up in Kardpoll, along with coordinating pertinent information in our other systems. The Office Assistant will be the first point of contact for our customers, providing them with professional and courteous service in regard to cardlock access, inquires/complaints, and other activities involved in managing the relationship with our customers. Excellent customer service skills are a must. This individual will be highly organized and able to work with a variety of departments and branches in order to fulfil the job requirements. ESSENTIAL FUNCTIONS

• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Assist Customers with credit applications and fuel cards
• Filing records of invoices and support documents.
• Administer and manage inbound/outbound mail including courier services.
• Perform all general office duties.
• Answer telephone inquiries regarding routing and procedures
• Sell various lube and grease products, including completion of sales forms and invoicing.
• Compare invoices against purchase orders and shipping and receiving documents to verify receipt of items ordered.
• Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its business partners.
• Provide Customer service at the card lock
• Assist with credit and cash account setup.
• Daily cash out and bank deposits
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• General maintenance and upkeep of the office, shop, tanks and grounds
• Home Heating Dispatch (Seasonal)
• Receiving Fuel Order\xe2\x80\x99s and providing dispatch with the order
• Other duties as required

EXPEREINCE

• 1-3 years in an administrative capacity

EDUCATION High School diploma/GED required. Post-Secondary education considered an asset.