Job Description

Anchoridge Counselling Services is a private practice in the Kitchener/Waterloo region. We are seeking an Administrative Assistant to join our team.

We are looking for a dedicated individual that has an avid interest in mental health and helping individuals on a daily basis. We are looking for someone who is enthusiastic, energetic, outgoing, flexible, and detail-oriented to manage our front desk and to perform a variety of administrative and clerical tasks. A successful candidate must be passionate about growing with the practice and taking on new challenges as they arise.

This position includes but is not limited to the following:

Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately Responding in a professional manner to clients inquiries - both over the phone and through email Scheduling clients appointments Collecting payments Insurance verification Preparing and maintaining client files, paperwork and meeting notes, and managing/updating client databases. Working with a team of admins from other locations (Oakville and London) and coordinating on projects/tasks assigned by the admin coordinator or clinical director Common workplace cleaning

Requirements:

Previous experience as an Administrative Assistant or in a related field is an asset

Experience in the mental health field

Excellent communication and customer service skills The candidate must be very organized The candidate must be able to multi-task The candidate must be able to handle multiple tasks efficiently and is a very detail-oriented individual A high level of computer skills is a necessity; including Microsoft Office, Excel, etc.

Expectations:

Be able to greet clients with empathy and warmth Be an effective

team player

and flexible in adjusting to changing work environments. Participate fully as a member of the team and contribute to a positive work environment. Keep others in the immediate team informed and up to date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.

Hours:

Flexible: 20-25 hours a week

The admin will need to submit their availability each month, after which shifts will be assigned based on the provided availability.

Education

If you are pursuing a degree in Psychology, Social Work, or a related field, this can be a great career opportunity for you. Whether you are currently enrolled in your bachelor's program or are a recent graduate, this role offers valuable experience and the chance to grow within a supportive and professional environment. As an Administrative Assistant at Anchoridge, you will gain firsthand knowledge of the field, develop essential administrative skills, and contribute to the efficient operation of our services.

Job Type: Part-time

Pay: $17.50-$20.00 per hour

Benefits:

Company events On-site parking
Ability to commute/relocate:

Waterloo, ON N2J 3H8: reliably commute or plan to relocate before starting work (required)
Experience:

Mental Health: 1 year (required)
Work Location: In person