Job Description

Overview
As an Office Administration Assistant, you will be empowered to ensure our guests receive both accurate expectations about the Flyover experience as well as a friendly, memorable impression of the attraction. This position requires staying up to date on current procedures, events and any other relevant information ensuring to provide the correct information to inquiring guests and team members. Representing a popular attraction in Vancouver, the Office Administration Assistant is responsible for creating and sustaining a fun environment for fellow team members and guests alike. The Office Administration Assistant should always strive to represent both Flyover as well as Vancouver in a positive attitude.
This is a full-time role covering maternity leave.
What is the compensation for this role?
The wage for this role is $19.45/hourly CAD and a full breakdown of perks and benefits will be discussed during the interview process.
What will you do in this job?

• Completing daily cash control duties including cash reconciliations with the cash recycler, verifying and correcting cash variance, cash deposits, creating coin order request, reconciling monthly petty cash
• Processing vouchers and assisting the accounts receivable team issuing invoices
• Providing guests with impeccable guest service including responding to guest calls and email enquiries, finding resolutions, providing accurate information & setting up expectations for guests regarding their experience at Flyover.
• Assisting Marketing and Sales and Guest Experience departments with complimentary ticket requests
• Supporting group booking enquiries including creating reservations, collecting payment, updating tickets, authorizing & processing refunds etc.
• Providing online reservation assistance including issuing and updating Ticket Times, upgrading tickets, processing online transactions, authorizing & processing refunds
• Responding to, escalating, and distributing emails from general information inboxes
• Assisting and completing other administrative tasks as needed

What skills and experience do you need for this job?

• Internally motivated, good problem-solving ability and high attention to detail
• Consistent outstanding guest service skills
• Ability to work effectively both in a team as well as unsupervised
• Excellent interpersonal skills and a positive, friendly demeanor
• Point of Sales proficiency
• Clear in both oral and written communications in English language
• Solid competency in basic MS Office tools including Word, Excel, Access, PowerPoint; Work with MS Chat, MS Teams a plus.
• Extensive knowledge about Vancouver and local area an asset
• 1+ year/s experience at Flyover an asset
• Experience in a tourism/hospitality industry an asset
• Fluency in a second language is an asset
• Be prepared - this role requires legal ability to work in Canada
• Must be flexible with the work schedule and available for weekdays and/or weekends

What will your work environment be like?
ABOUT FLYOVER ATTRACTIONS
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC, Reykjavik Iceland, Las Vegas Nevada and Chicago Illinois.
ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at
We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.

Skills Required