Job Description

VMA Psych is a leading mental health clinic in the GTA, dedicated to providing high-quality psychological services to individuals and families. We are seeking an experienced and highly organized

Full-Time Administrative Associate

to join our team. This role is ideal for a detail-oriented professional with strong customer service skills and the ability to multitask in a fast-paced environment.

Position Details

Job Type:

Full-Time

Schedule:

9:00am-5:00pm (Monday-Friday) & occational Weekends 8:30am-4:30pm (Saturday)

Location:

In-office at 5409 Eglinton Ave. W Etobicoke, ON.

Who Should Apply?

We are looking for candidates with

prior administrative experience in healthcare, mental health, or a professional office setting

. This role requires

strong problem-solving skills, professionalism, and the ability to manage sensitive information with discretion

. Only qualified applicants will be considered.

Key Responsibilities

Serve as the first point of contact for clients, delivering excellent customer service through phone, email, and in-person interactions. Manage appointment scheduling, client intake, and electronic records using clinic software. Process payments, invoices, and insurance claims with accuracy. Ensure smooth clinic operations by coordinating with clinicians, clients, and administrative staff. Maintain confidentiality and compliance with healthcare regulations (e.g., PHIPA). Handle general administrative duties, including data entry, document management, and office organization.

Qualifications & Requirements

Minimum 1 year of administrative experience

(preferably in a healthcare or mental health setting).

Strong communication and customer service skills.

Proficiency with scheduling software, Microsoft Office, and electronic medical records systems.

Ability to work independently and as part of a team, manage multiple tasks, and problem-solve efficiently. Professionalism, reliability, and a commitment to maintaining client confidentiality. Experience handling billing, insurance claims, or payment processing is an asset.

Why Join VMA Psych?

Competitive salary and benefits package. Supportive and collaborative team environment. Opportunity to be part of a growing clinic dedicated to mental health.

To Apply:

If you meet the qualifications and are looking for a rewarding role in a professional mental health setting, please submit your

resume and a cover letter

detailing your relevant experience. Only applicants meeting the qualifications will be contacted for an interview.

We look forward to hearing from you!

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits:

Dental care Extended health care On-site gym On-site parking Vision care
Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (preferred)
Experience:

Front desk: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person