Job Description

About Us:

Krest Dental Ceramics is Ontario's full-service aesthetic dental lab. We take pride in our craftsmanship and the relationships we build with the dental offices we serve. Our team values clear communication, proactive problem-solving, and flexibility, creating a smooth and supportive process that delivers consistent results. Friendly, respectful, and solutions-focused, we work together to meet every practice's unique needs.

Job Overview:

As an Administrative Assistant at Krest Dental Ceramics, you will play a key role in supporting both our clients and our team. You will help ensure every dental office we work with has a smooth, positive experience by answering calls and emails professionally, assisting with inquiries, and preparing cases for timely shipment. This role requires strong attention to detail, the ability to anticipate needs, proactive problem-solving, and teamwork to keep the lab running efficiently.

Job Duties:

Greet and welcome clients and visitors with a positive, helpful attitude Manage incoming calls and emails, directing clients to appropriate team members Assist client inquiries with a high level of effective communication and confidence Manage couriers and drivers; pack and unpack cases with a high level of care Schedule cases and prepare invoices for billing Track cases daily to ensure they are completed and shipped on time Take and track payments from clients accurately and efficiently Conduct follow-ups with dental offices as needed to confirm instructions, photos, shades, or special requests Assist with general office tasks, including filing, data entry, and supply management Support the team with various tasks and projects as needed

Qualifications:

5+ years of administrative experience preferred Customer service background with a client-first approach Clear and effective communication skills, both on the phone and in writing Strong judgment and decision-making skills Highly organized with the ability to manage multiple tasks simultaneously Self-motivated and proactive, able to identify what needs to be done and take initiative Comfortable using office software (email, spreadsheets, scheduling tools)

What We Offer:

Full-time, in-office position (9:00 am - 5:00 pm) Competitive compensation and benefits based on experience A respectful, collaborative work culture The opportunity to shape and improve internal systems A chance to learn more about the dental field and grow with a lab that values quality, relationships, and innovation
Job Type: Full-time

Pay: $18.00-$19.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Work Location: In person