Job Description

About O2O

O2O helps cannabis brands win in-store. We drive trial, awareness, and buyer engagement through product sampling, retail marketing, and point-of-sale solutions. Our programs help brands stay top-of-mind and drive real sales at retail.

The Role

We're looking for a highly organized and adaptable Administrative Assistant to support our growing team.

This is a part-time, hybrid role (10+ hours per week to start), with flexibility to scale up as volumes grow.

You'll split your time between working from home and at our North York office (roughly 50/50). The ideal candidate can juggle tasks across admin, customer service, light sales support, and warehouse coordination -- helping keep projects on track and the team focused on growth.

What You'll Do

? Respond to client inquiries and provide customer service support

? Assist with light outbound activity (emails and calls) to support campaigns with retailers

? Maintain accurate records through data entry and system updates

? Update product listings and content in the O2O app

? Help with spreadsheet work and reporting tasks

? Provide ad-hoc support to team members during busy periods

? Pitch in with light warehouse support (packing, organizing, or coordinating) when needed

? Keep multiple projects organized and moving forward

What You'll Bring

? Strong organizational skills and attention to detail

? Excellent written and verbal communication in English

? Confidence speaking with clients by phone and email

? Comfort with modern software tools and technology

? Adaptability to wear many hats in a fast-paced environment

? A positive, problem-solving attitude and eagerness to learn

? (Bonus) Knowledge of the cannabis industry

Compensation & Schedule

? $20-$25/hour (commensurate with experience)

? Flexible part-time schedule (starting at ~10 hours/week, with potential to increase)

? Hybrid work: roughly 50% from home and 50% in-office (North York)

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 10 - 20 per week

Ability to commute/relocate:

Toronto, ON M9L 1Y4: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 2 years (preferred)
Language:

English (required)
Work Location: Hybrid remote in Toronto, ON M9L 1Y4