Job Description

We are seeking a highly organized and customer-focused team member to support daily operations and guest services. This role plays a key part in ensuring smooth administrative functions and a high-quality guest experience. Responsibilities span a variety of tasks including financial support, human resources assistance, guest interaction, and office coordination.

Key Responsibilities:

Support financial processes, HR-related tasks, daily checklist monitoring, and regular reporting. Assist in implementing and maintaining ski day policies and procedures in coordination with the office team to ensure a seamless guest flow. Perform front-line duties such as checking in guests, answering phones, and responding to inquiries. Provide assistance to other departments as needed to support overall hill operations. Maintain a clean and organized work environment through light cleaning and tidying duties.

Qualifications & Skills:

Proficient in Microsoft Office applications (Word, Excel, Publisher), email systems, and file-sharing tools such as Google Drive and SharePoint. Strong written and verbal communication skills, with excellent attention to detail. Superior organizational skills with the ability to handle multiple administrative tasks efficiently. Strong interpersonal skills and the ability to communicate effectively with a diverse range of people. Ability to work collaboratively in a fast-paced team environment and make responsible decisions quickly. Outgoing, friendly, and committed to delivering exceptional guest service at all times. Courteous, patient, and tactful when resolving guest concerns or handling challenging interactions.
Located just half an hour from Athabasca and Westlock, 50 minutes from St. Albert and an hour from Edmonton.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

Discounted or free food Store discount
Ability to commute/relocate:

Tawatinaw, AB: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (preferred)
Work Location: In person