Job Description

Express Plumbing and Heating Inc.

About Us:

At Express Plumbing and Heating, we're more than just a trades company -- we're a team that values professionalism, teamwork, and exceptional customer service. We take pride in maintaining a positive, organized, and supportive workplace where every employee can thrive and make a meaningful impact.

Position Overview

Reporting directly to the General Manager, the Administrative Assistant provides vital administrative and clerical support to both office and field teams. This position is key to ensuring daily operations run smoothly and efficiently.

This is a temporary, full-time position for approximately 6 months, with the possibility of extension or permanent employment based on business needs and performance.

As the first point of contact for customers and team members, the Administrative Assistant represents the company's professionalism, organization, and commitment to excellence. The ideal candidate is detail-oriented, adaptable, and able to thrive in a fast-paced, dynamic environment where priorities can shift daily.

Key Responsibilities

Greet and assist customers, team members, and visitors in a professional and friendly manner Answer and route incoming calls using a multi-line phone system Maintain accurate customer records, files, and databases Manage office organization, supplies, and mail distribution Perform data entry and support bookkeeping functions, including Accounts Payable and Credit Card transactions Review and respond to customer reviews via Swell Support scheduling, permitting, warranty registration, and job documentation processes Maintain meeting minutes and assist with planning in-house or off-site events Provide general administrative assistance to the General Manager and Office Administrator Ensure a clean, organized workspace and uphold company image and culture Maintain confidentiality and act in alignment with the company's mission, vision, and core values Balance multiple tasks and responsibilities simultaneously while proactively anticipating upcoming needs and supporting field and office teams Communicate effectively with both customers and technicians, ensuring clarity and professionalism in all interactions

Qualifications / Desired Skills

Valid Driver's License Certificate or diploma in Office Administration (or equivalent experience) Previous administrative experience (2-3 years of practical experience, ideally in a trades or service environment, is an asset) Strong data entry and general math skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and accounting software Excellent attention to detail and organizational skills Strong multitasking and adaptability; able to handle shifting priorities and support both office and field needs efficiently Excellent customer service and communication skills, both verbal and written Comfortable asking questions, receiving feedback, and acknowledging mistakes as part of a learning and growth mindset Proactive and solution-oriented; able to anticipate challenges and adjust plans as needed Ability to work independently and collaboratively as part of a team Comfortable lifting up to 50 lbs and sitting/standing for extended periods

Work Schedule

Monday-Friday, 8:00 AM to 4:30 PM (30-minute lunch break)
Additional hours may be required based on workload and project needs

This role is expected to last approximately 6 months, with the potential for extension depending on company requirements and performance.

Please note due to the high volume of applications, only those selected will be contacted for an interview.

Job Types: Full-time, Fixed term contract

Pay: $20.00-$24.00 per hour

Experience:

Administrative experience: 1 year (preferred) QuickBooks: 1 year (preferred)
Work Location: In person