Job Description

Position Summary

The Administrative Assistant will be responsible for providing administrative, customer service, and sales support for our ECCO supply branch. This role will involve regular communication with wholesale customers to ensure any problems, damages or anomalies are corrected, as well as process freight documentation with a high level of accuracy and efficiency in a high-volume department.

Key responsibilities:

General Duties:

Maintain a high level of professionalism with clients as first point of contact and work to establish a positive rapport with every customer Customer liaison regarding general inquiries, concerns, or complaints, to ensure follow up is carried through to customer satisfaction Back up support to admin department as needed

Administrative Assistant:

Assist with organizing, composing, and distributing correspondence, both internal and external Process transactions in compliance with company's policies and procedures Verify and process incoming freight invoices for our distribution center and ensure these are properly coded to ECCO'S general ledger accounts; as well as ensure freight payments are made within terms and due dates Process packing slips, export documents waybills, and bills of lading Keep prepaid and collect shipment properly filed Sort, scan, and email payables to Freight Manager on a daily basis. Send payable documents to Corporate Administration for processing Answering telephones and receiving visitors Managing mail, filing, and other general office duties Report any accidents, incidents, and near-misses immediately to the supervisor Participate in yearly inventory counts Other duties as deemed necessary by Management

Sales:

Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes Contact customers when back orders are available while making sure to update time and date of call on invoice Input all invoices into the system with detailed descriptions and quantities properly specified Keep proper track of invoices and do daily check-ups to avoid any shipping error Provide support to Outside Sales Team on customer service tasks when they are out of office
Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

Qualifications:

Minimum of one year related administrative experience or an equivalent combination of training and experience Post-secondary education and related experience an asset Previous Order Desk and/or Sales experience an asset Strong computer and data entry skills Excellent MS Office skills High level of accuracy and attention to detail Strong interpersonal, organizational and communication skills Superior customer service skills combined with ability to prioritize and multitask
Job Type: Full-time

Pay: $22.00-$27.00 per hour

Benefits:

Dental care Extended health care Life insurance RRSP match Tuition reimbursement
Application question(s):

Are you legally authorized to work in Canada? This is an on-site position. Do you still wish to submit your application?
Experience:

Administrative Assistant: 2 years (preferred)
Work Location: In person