Job Description

Job Summary

We are looking for a highly organized, detail-oriented Administrative Assistant to support the day-to-day operations of our academy. This role is central to keeping the office running smoothly while delivering a professional, welcoming experience for members, parents, and prospective clients. The ideal candidate is confident with computers, communicates clearly, provides excellent customer service, and is comfortable assisting with lead follow-up and membership enrollment. Strong multitasking skills and a professional presence are essential.

Duties

Manage front desk operations, including greeting visitors and responding to in-person, phone, and digital inquiries Handle multi-line phone systems and CRM software, including lead follow-up, booking appointments, and supporting membership sign-ups Assist prospective clients by answering questions about programs and guiding them through the registration process Perform data entry, filing, and general clerical duties to keep records accurate and organized Support calendar management and scheduling for classes, appointments, and programs Provide customer support by responding to inquiries and resolving issues in a timely, professional manner Use Microsoft Office and Google Workspace to create documents, spreadsheets, and internal materials Oversee basic office management tasks such as ordering supplies and tracking inventory Proofread documents and communications for accuracy and clarity Work collaboratively with team members to ensure efficient front-desk and office operations Pick up children using a company vehicle for the after-school program
Requirements

Previous experience in an administrative or front-desk role Strong computer skills with proficiency in Microsoft Office and Google Workspace Excellent organizational and time-management abilities, with the capacity to handle multiple priorities Comfortable speaking with clients and supporting membership inquiries and enrollment Valid G License, minimum age of 25, with at least 3 years of proven driving experience Experience with multi-line phone systems and front desk operations Customer service or client-facing experience preferred Strong attention to detail for data entry and documentation Ability to maintain confidentiality and handle sensitive information responsibly Professional demeanor in a fast-paced, customer-focused environment
If you are looking for a role where you can contribute to a growing organization, support clients from first inquiry through membership, and build strong administrative skills, we encourage you to apply.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Application question(s):

Are you able to provide a criminal record, with vulnerable sector check?
Licence/Certification:

Class G Licence (required)
Work Location: In person