Job Description

Position Summary:

The Administrative Assistant is responsible for general reception and administrative supports. Duties require sensitivity towards the resident/family experience and accountability to safeguard confidential material.

Liaise closely with the hospice multidisciplinary team and practice in accordance with established policies, procedures and standards ensuring resident and family safety is a priority.

Position Responsibilities Include:

Interacts sensitively with residents, families, and visitors Manages iLobby and directs visitors Answers the phone in a professional manor and directs calls appropriately Assists with answering call bells and directs resident/family needs to the appropriate clinical team member Makes coffee and stocks kitchen supplies Photocopies/faxes as needed Emails Team Lead schedules Oversees hospice mail, including drop off and pick up Orders office and printing supplies, as needed Schedules and maintains room bookings Coordinates room booking payments Manages and tracks patient surveys Assumes other related duties assigned by the Clinical Manager

Accountability:

Reporting Line: Clinical Manager Supervisory Responsibilities: None Hours of Work: Rotating 4 week schedule averaging 15 hours/week

Minimum Requirements:

Strong organizational, administrative, and analytical skills Strong interpersonal and conflict management skills Intermediate computer knowledge, including MS office suite Grade 12 or equivalent Previous reception/administrative education and experience are considered an asset Employment is subject to a negative criminal record check/vulnerable sector check Knowledge about, and committed to, the Hospice Mission, Vision and Values Ability to represent the Hospice in an appropriate manner Have knowledge of, and be sensitive to religious, ethnic and cultural diversity Must have good communication skills both verbally and non-verbally and the ability to deal with people in crisis in a mature and non-judgmental manner Must have the ability to maintain a feeling of peace and comfort in the Hospice Ability to recognize the need for self-care in the Hospice workplace
This position requires the individual to be compliant with all FCHS privacy and confidentiality policies and procedures; and to be compliant with all Privacy Legislation (FOIP, HIA, PIPA) relevant to FCHS.

At Foothills Country Hospice Society, we want all our employees, residents, visitors, and volunteers to feel valued, appreciated, and free to be who they are. We believe in the inherent benefits of an inclusive and diverse organization that recognizes, embraces, and values all forms of diversity.

Job Types: Part-time, Permanent

Expected hours: 15 per week

Work Location: In person