Job Description

Benefits:

Competitive salary Dental insurance Paid time off


Reporting to the General Manager, the Administrative Assistant is responsible to support the General/Operations Manager with daily administrative procedures and processes to facilitate the efficient operation of the organization.

Administrative Assistant/Project Coordinator

We are a growing organization looking for an Project Coordinator who is looking to join our team.

Who We Are

We provide emergency response, restoration and reconstruction to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold and other hazards.

Position Summary

As Admin Assistant/Project Coordinator you will work closely with the other staff on restoration projects by supporting and assisting in areas of administration, communication, and meeting or exceeding key performance indicators (KPIs).

Construction knowledge an asset but not essential.

Key Responsibilities/Duties

Enter and maintain complete job file information and date milestones in our project management software and online communication platforms Set up and keep organized paper job files Manage incoming calls to facility, answering questions and or directing them to the appropriate team member. Monitor incoming centralized email queue (client portal) including providing a response and distribution to appropriate team members. Schedule internal staff and subtrades to complete reconstruction of insureds home. Type/transcribe and upload/send required job file documents Maintain communication and liaise with various stakeholders Assist with regular reporting requirements Perform all tasks in a timely manner with the aim to meet or exceed client needs (KPIs)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the General Manager.



1+ years of experience working in an administrative position Experience in construction, restoration, or insurance industry an asset but not essential Strong computer skills, able to learn new programs with ease Typing speed of 40+ wpm accurately Strong administrative and clerical skills Strong customer service skills Ability to adapt in a changing environment Able to empathize with clients/customers who have experienced loss of personal property Able to work in constantly changing environment and prioritize ta

Characteristic and Ability Requirements

Ability to communicate expectations and requirements to crew/staff Effective communication skills both written and verbal Ability to engage clients in conversations to service their needs and meet expectations Pride taken in providing clean residential and commercial environments to clients Strong attention to detail and ability to multi-task Demonstrated sound work ethics Proven ability to build and maintain strong working relationships Flexible, adaptable and able to work effectively in a variety of settings Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: n/a

Work Experience Requirements

Work experience required: 1 - 3 years in an administrative capacity

Job related experience required: n/a

Working Conditions

While in the office, there is low risk of exposure to adverse working conditions. This position requires the individual to perform occasional duties in a warehouse environment and may have occasional exposure to changes in temperature and odours.



ServiceMaster Restore Oakville is a franchise based out of Oakville, Ontario.



Competitive wage based on experience.



Job Type: Full-time

Pay: $20.00/hour/ Benefits after completion of probationary period

Work Location: In person



We thank all applicants for their interest, however, only short-listed candidates will be contacted.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.