Job Description

We are seeking an Administrative Assistant to join our team!

In this role, you will provide exceptional customer service to WD Swim School students, parents, prospective families, and visitors--helping ensure a welcoming, supportive, and "Judgement Free" environment.

Key Responsibilities

Customer Service & Front Desk Support

Warmly greet students, parents, and guests in a professional and friendly manner Introduce class information and answer customer inquiries clearly and accurately Answer incoming phone calls promptly, offering courteous and helpful assistance Check students in for classes, provide facility tours, and support new student enrollment Keep families updated on class schedules, program changes, and upcoming events Address questions, concerns, and feedback in a timely, solution-oriented way

Administrative Duties

Process payments for merchandise and beverages through the POS system Maintain and update member accounts, including class adjustments, billing questions, and enrollment updates Ensure the front desk area remains clean, organized, and welcoming

Qualifications

College diploma or equivalent required Strong computer skills with high attention to detail Punctual, dependable, and able to work independently Excellent customer service and communication skills Ability to interact professionally and positively with students, parents, and coworkers Proficiency in English and Mandarin
Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking RRSP match
Work Location: In person