Job Description

Office Administrator - Counselling Clinic

Location:

North Vancouver, BC

Job Type:

Part-time (On-Site)

Reports to:

Clinical Director

About North Shore Centre for Attachment (NSCA)

At NSCA, we believe in Rational Science. Real Love. -- combining research-based counselling with genuine human connection. Our clinic supports individuals, couples, and families through evidence-informed, attachment-based therapy.

We're looking for a professional, highly organized, and warm

Office Administrator

to join our team. This role is central to keeping the practice running smoothly, supporting our clinicians, and creating a welcoming experience for every client who walks through our doors.

Key Responsibilities

Office Management

Open and prepare the office daily to NSCA standards. Maintain a tidy, organized, and professional environment. Monitor and care for office plants and supplies. Order, stock, and track office and clinical materials. Oversee clinician room assignments and general office cleanliness.

Client Communication & Scheduling

Respond promptly and professionally to client emails and phone calls. Handle new client intakes, scheduling, rescheduling, and waitlist management. Adjust clinician and director schedules as needed. Communicate with empathy, professionalism, and discretion in all interactions. Document and maintain records of client communications and treatment plans. Provide occasional after-hours administrative support as required.

Administrative & Financial Support

Prepare and submit weekly billing for approval by the Clinical Director. Monitor accounts receivable and follow up to ensure timely payments. Invoice third-party funders Track staff hours and ensure timesheets are completed accurately and on time. Maintain digital and physical filing systems, including treatment records and client correspondence. Provide administrative support for clinicians using the Jane practice-management system. Keep the NSCA shared drive and inboxes organized and current.

Communications & Event Coordination

Assist in developing and editing presentations and promotional materials Update and maintain website content. Organize staff meetings, social gatherings, and holiday events. Identify and assist with grant opportunities

Qualifications

Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Professional, reliable, and compassionate approach to client care. Proficiency with Microsoft Office; experience with

Jane App

or similar systems is an asset. Ability to manage multiple priorities and adapt to changing needs. Flexibility to occasionally assist after hours for clinic or event needs.

How to Apply

Please submit your

resume

and a

brief cover letter to info@northshoreattachment.com

describing your relevant experience and what draws you to working in a counselling clinic environment.

Job Type: Part-time

Pay: $20.00-$23.00 per hour

Expected hours: 15 - 20 per week

Work Location: In person