Job Description

We are looking for an organized and professional administrative assistant for our mobile hearing clinic. Ears to You is a hearing aid company based on Vancouver Island which offers exclusively to-your-door mobile hearing services; with franchise locations that span across Canada. Ears to You was started by a very experienced hearing health specialist team to change the way patients receive hearing care. You will be responsible for running data entry and administrative tasks from a central office located in Nanaimo. This is a full-time hourly position for someone who is highly organized and excels at customer service and clinical administration.

Location: Nanaimo, BC

Job Type: Full-time

Salary: Starting at $22/hr

Schedule: 9:00 am to 5:00 pm, Monday to Friday

Reports to: Senior Management at Head Office

Experience: >2 years' administrative assistant experience (health-care related clinic desirable).

Your description:

You are a motivated individual who thrives in a clinical environment helping others. You are an expert in customer service, both in person and over the phone. You enjoy guiding clients through their journey, and have experience managing a calendar. You have an engaging, outgoing personality and genuinely enjoy helping people. Retail, and/or clinical experience is an advantage. Every person you interact with leaves with a solution.

Essential knowledge and competencies required:

Microsoft suite Online ordering systems for medical devices/supplies, and claiming to third parties Familiarity with the Freedom of Information and the Protection of Privacy Act (FIPPA) Attention to detail Highly organized Professional and friendly telephone manner
Position Tasks/Duties:

Scheduling client appointments over the phone Ordering hearing aids, molds and office supplies Trouble-shooting client concerns and questions over the phone and delegating to a hearing professional when required A solid grasp of hearing aid pricing and models Interfacing with 3rd party insurers such as VAC, FNA, and XXXX Facilitating the day-to-day running of the clinic (including filling)
Offer and benefits:

On-the-job training 2 weeks paid vacation per year 5 paid sick days Comprehensive medical benefits
As you will be the first point of contact for the clinic, your role is essential in ensuring the client experience is hassle-free, professional and positive. We will ensure you receive the proper training to ensure your success in the role. If you are interested in working with a new start-up with an experienced team with over 20 years of experience in the hearing healthcare industry please don't hesitate to apply.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care
Education:

Bachelor's Degree (preferred)
Experience:

Front desk: 2 years (preferred) Administrative: 2 years (preferred)
Work Location: In person