Job Description

Administrative Assistant - WD Swim School

We are looking for an

Administrative Assistant

to join our WD Swim School team! In this role, you will be the friendly face and reliable point of contact for our students, parents, and guests. Your focus will be on delivering exceptional customer service while ensuring a smooth and welcoming experience for everyone--always in a supportive, "Judgement Free" environment.

Key Responsibilities

Customer Service & Front Desk Support

Warmly greet students, parents, and visitors with professionalism and a friendly attitude Provide class information and answer inquiries clearly and accurately Answer phone calls promptly and courteously, offering helpful and accurate assistance Check in students for classes, give facility tours, and assist with new student enrollments Keep families informed about schedules, updates, and upcoming events Address questions, concerns, and feedback with a solution-focused approach

Administrative Duties

Process transactions for merchandise and refreshments using the POS system Maintain and update member accounts, including class changes, billing inquiries, and enrollment updates Ensure the front desk area is clean, organized, and welcoming at all times

Qualifications

College diploma or equivalent required Basic computer proficiency with strong attention to detail Punctual, reliable, and professional in all interactions Exceptional customer service skills with the ability to exceed expectations Proficient in English (written and verbal)

Physical Requirements

Ability to stand and walk throughout the shift Frequent talking in person and over the phone during shift
Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Work Location: In person