Job Description

Administrative Assistant

MutualONE Insurance Company

Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.

Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.

Where every team member plays a part in building something extraordinary.

Together, we are ONE -- stronger, bolder, and ready for the future!

About the Role

Are you looking for your next opportunity in the insurance industry? MutualONE is seeking an

Administrative Assistant

to join our administration team. Reporting to the CFO, you will provide day-to-day administrative and operational support across all departments. This role plays a key part in ensuring smooth office operations, including managing policy documentation, processing payments, coordinating mail and courier services, and supporting reception. The Administrative Assistant will also be responsible for document accuracy, scanning, retention, and distribution. This position is ideal for someone who enjoys variety in their work, has strong attention to detail, and thrives in a supportive team environment.

Key Responsibilities

Manage and distribute policy document paperwork Review returned mail, distribute appropriately, and follow up Reprint of policy documents as requested Prepare policy documents in envelopes for mailing Pick up and deliver mail to post office Manage document scanning, retention & disposal Prepare courier packages Process credit card payments Work collaboratively with Reception to provide daily support and serve as backup during absences. Perform day-to-day administrative and operational tasks, with support to all departments Other duties as assigned.

Qualifications

Have a minimum of a College Diploma and/or combination of High School Diploma & relevant experience Have insurance industry knowledge (preferred) Have the ability to adapt to changes in technology, processes, and workflows Ability to handle confidential information with discretion and professionalism Willingness to take on additional responsibilities or assist with special projects as needed Excellent computer skills, including proficiency in Microsoft Office Suite Excellent communication skills both verbal and written Accuracy and attention to detail while working under tight deadlines Good interpersonal and customer service skills Work well independently, while also working well in a team environment Good organisational, time management and prioritizing skills Completion of a Criminal Record Check will be required

What we offer

We are an equal opportunity employer offering:


A rewarding career and comprehensive compensation & benefits package Training, education, and career advancement opportunities A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.



No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).



As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.