Job Description

Administrative Assistant II \xe2\x80\x93 Call Centre

Posting #: 918028
Site: LuCliffe
Department: Joint Department of Medical Imaging

Reports to: Supervisor
Hours: 37.5 per week 5 days a week

Shifts: Days and Evenings

Salary: $23.28 to $29.10 per hour
Status: Permanent Full Time
Posting Date: April 20, 2023
Closing Date: Until Filled

The University Health Network, where \xe2\x80\x9cabove all else the needs of patients come first\xe2\x80\x9d, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of \xe2\x80\x9cTransforming lives and communities through excellence in care, discovery and learning\xe2\x80\x9d, the University Health Network (UHN), Canada\xe2\x80\x99s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. .

Position Summary

As a member of the Joint Department of Medical Imaging, the Administrative Assistant II \xe2\x80\x93 Call Centre exercises considerable judgment and independence in order to act as a liaison between hospital clinicians and medical imaging staff. Responsibilities will include coordinating and facilitating communication between referring physicians and medical imaging staff, communicating critical findings and discrepant results to referring physicians, locating radiologists according to schedule, providing knowledge on medical imaging procedures and their locations, facilitating the arrangement of bookings, performing various reception responsibilities, answering physician queries and handling busy telephone activities. Additional responsibilities will include the performance of cross-functional duties, as assigned or requested and performance of other duties consistent with the job classification, as required.

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of a recognized business post-secondary medical secretarial arts program at the diploma level
• Mastery of MS Office applications including Excel, Outlook, PowerPoint and Word skills
• Strong judgment and decision making skills
• Excellent problem solving skills
• Comprehensive knowledge of medical terminology
• Working knowledge of medical imaging procedures and indications
• Excellent verbal and written communications skills
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Comprehensive knowledge of health care, organizational/office practices, procedures and standards
• Utilizes advanced functions to provide word processing/typing services to facilitate the production of complex documents/materials
• Develops, organizes and maintains electronic and paper information filing/retrieval methods, systems, or formats
• Work efficiently in a high-pressured environment
• Excellent organizational and time management skills that would complement well developed interpersonal and customer service skills
• Ability to maintain confidentiality
• Ability to produce high quality work in accordance with Hospital standards
• Work with and maintain quality assurance practices.
• Performs cross-functional responsibilities, as required
• Performs other duties consistent with the job classification, as assigned

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to Transit and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN\'s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

University Health Network