Job Description

Company Description
UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of Vacancies: 1
Site: Toronto Western Hospital
Department: Schroeder Arthritis Institute
Reports to: Project Director
Hours: 37.5 hours per week
Shifts: Days
Status: Temporary full-time (1 year)
Closing Date: October 2, 2025
Position Summary
The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with the goal of making a global impact in discovery, learning and patient care. The Orthopaedics Program within the Schroeder Arthritis Institute is a leader in developing and implementing innovative models of care. We are advancing integrated Arthritis Care for the future to improve patient and essential care partner experience and outcomes throughout their care journey.
The Administrative Assistant I will be working within our Division of Orthopaedics Rapid Access Clinic administrative team. The successful candidate will utilize knowledge of general and medical terminology and exercises judgment or decision-making to provide secretarial and clerical services, in support of professional/medical personnel, including: referral management and data entry, providing word processing/typing services for assigned personnel; performing reception responsibilities; maintaining written and/or electronic calendar/schedules; administering and monitoring billing procedures and budgeting records; providing support with small and/or informal meetings/events; maintaining and modifying confidential medical electronic/paper filing/retrieval methods, systems, and/or formats; providing functional supervision or orientation to new clerical staff; ensuring the efficient operation of the office; performing other related clerical activities; performing cross-functional responsibilities, as assigned; performing other duties consistent with the job classification, as required.
Duties

• Utilizes knowledge of medical terminology and exercises judgment or decision-making to provide secretarial and clerical services, in support of professional/medical personnel
• Provides word processing/typing services for assigned personnel
• Central referral management; referral entry and scheduling of multiple clinics
• Performs reception responsibilities
• Maintains written and/or electronic calendar/schedules
• Administers and monitoring billing procedures and budgeting records
• Provides support with small and/or informal meetings/events
• Maintains and modifying confidential medical electronic/paper filing/retrieval methods, systems, and/or formats
• Assist in onboarding and training for new administrative staff (when appropriate)
• Provides functional supervision to lower classified clerical position(s)
• Ensures the efficient operation of the office

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of recognized medical office administration program at the diploma level or equivalent
• Completion of a medical terminology course
• 1-2 years related medical administrative support experience
• Previous on-the-job computer/word-processing, database and spreadsheet software experience, in a Microsoft Office Environment preferred
• EPIC training an asset
• OHIP billing experience
• Strong command of medical terminology
• Strong interpersonal and customer service skills
• Excellent organization and time management skills
• Strong verbal and written communication skills
• Ability to work well under pressure
• Ability to use good judgment in assessing difficult situations
• Ability to work independently and as a team player, flexibility and adaptable to change an asset
• Experience working in a health care environment, preferred
• Experience working in a teaching hospital environment, preferred
• Knowledge of general office practices, procedures and standards

Additional Information
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Skills Required