Job Description

Company Description
UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of Vacancies: 1
Site: Toronto Western Hospital
Department: Mental Health Program
Work Model: On-Site
Reports to: Manager
Hours: 37.5 hours per week
Shifts: Weekdays Monday-Friday
Status: Permanent Full Time
Closing Date: November 25, 2025
UHN's Mental Health Program
Imagine a world where all of your health needs - both physical and mental - are assessed, diagnosed and treated as a whole. Where you partner with your healthcare provider for the right help, at the right time, free from stigma and discrimination. A world where whole person health is the standard of care. This bold vision is the future of health care at UHN. We are working to fully integrate physical and mental health in everything we do, for every patient, caregiver, provider and service UHN-wide.
Position Summary
The Administrative Assistant I, General is responsible for providing administrative and reception support to the Neuropsychiatry Clinic at Toronto Western Hospital.
Key Responsibilities:

• Support the day-to-day operations of the clinic to ensure efficiency and a positive patient experience.
• Greet and register patients, activate appointments, and serve as the first point of contact for patients arriving at the clinic.
• Manage incoming communications including phone calls, faxes, and emails, ensuring timely and professional responses.
• Respond to general patient inquiries with empathy, discretion, and accuracy.
• Support the scheduling, rescheduling, and cancellation of patient appointments.
• Coordinate the intake and processing of incoming referrals in a timely and efficient manner, as directed by the Medical Lead overseeing the referral process.
• Perform a variety of administrative tasks that support to data tracking, reporting and overall clinic efficiency.
• Ensure all work aligns with UHN's quality standards and regulatory requirements set out by the College of Physicians and Surgeons of Ontario.
• Collaborate effectively within a multidisciplinary team of physicians, management, and administrative staff.
• Provide cross-coverage and backup support across the outpatient mental health clinic portfolio as part of an operational administrative team.
• Perform other related administrative duties as assigned.

Qualifications

• Completion of Grade XII or recognized equivalent
• A minimum of Two (2) years related administrative support experience
• Experience working in a health care environment an asset
• Experience with Epic, preferred
• Experience in a Microsoft Office environment
• Previous on-the-job computer/word-processing, database and spreadsheet software experience
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to use good judgment in assessing difficult situations
• Knowledge of general office practices, procedures and standards
• Knowledge of medical terminology an asset

Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Skills Required