Job Description

Company Description
UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of Vacancies: 1
Site: Toronto Western Hospital, Garrison Creek
Department: Toronto Western Family Health Team
Work Model: On-Site
Reports to: Clinic Manager
Hours: 37.5 hours per week
Shifts: Days, with Occasional Evenings and Weekends
Status: Permanent Full Time
Closing Date: October 8, 2025
Position Summary
Toronto Western Family Health Team (TW FHT)'s program links with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women and patient populations who include: a) underserved, at-risk and high needs patients, c) adolescents and emerging adults and d) patients with mental health and addictions.
With the teamwork of physicians, nurse practitioners, primary care nurses, social workers, pharmacists, physiotherapists, occupational therapists, respiratory therapists and chiropodists.
As a member of the Family Health Team, the Administrative Assistant I, General will provide reception and administrative support, greet and check in patients, facilitate use of self-check in kiosks and process payments for uninsured services.
Duties

• Greet patients in-person and assist with registration process
• Answer phone calls using a call centre system and manage voicemails in timely manner
• Obtain necessary information to schedule and modify patient appointments as needed
• Generate invoices and process patient payments
• Process incoming faxes and scanning of documents
• Messaging and communication with providers and members of the healthcare team
• Utilizing Electronic Medical Record (PS Suite) to respond to and send messages.
• Monitor and process electronic documents (OCEAN)
• Perform clinic opening and closing duties including securing doors, setting alarm and locking documents.
• Work in compliance of the Occupational Health and Safety Act and its regulations; reporting hazards, deficiencies and contraventions of the Act in a timely manner.
• Perform cross-functional duties with the job classification as assigned and or required including acting as back up for staff during absences and breaks

Qualifications

• At minimum, completion of post secondary certificate up to 1 year in Medical Office Administration or recognized equivalent
• Minimum 1 year experience working in a primary care or healthcare setting.
• Up to 6 months to 1 year of demonstrated experience using Microsoft Office applications applications and specialized medical platforms such as TELUS PS Suite, CHIME, OCEAN and EPIC required.
• Knowledge of medical terminology preferred
• Good interpersonal and customer service skills required.
• Proficiency in spoken and written English for effective communication required.
• Good time management and organizational skills required
• Ability to produce high quality work in accordance to UHN standards required
• Ability to exercise initiative and good judgment required
• Proficiency in scheduling and task coordination in a healthcare setting preferred
• Ability to handle difficult interactions and challenging situations with professionalism.
• Ability to work effectively in a team environment
• Client service oriented, with the ability to effectively work in a diverse neighbourhood and a community based environment

Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Skills Required