Job Description

The Program

Taproot Community Support Services (formerly WJS Canada) works to improve the lives of persons in their communities through a variety of programs and services.



Taproot Community Support Services is a CARF/CET accredited agency committed to inclusive, person-centered supports for children, youth, and families across Canada. As part of our team, you'll play a critical role in building strong administrative foundations that help deliver meaningful, life-changing services in your community.

In Your Role You Will

Administrative & QA Support

Perform administrative tasks to support program operations and relieve workload from Quality Assurance (QA) staff (e.g., filing, data entry, and record management). Greet and assist clients, caregivers, visitors, and community representatives in a courteous and professional manner. Coordinate day-to-day office activities and support internal communication across departments. Schedule meetings, appointments, and interviews; prepare agendas and take/distribute meeting minutes. Assist with monthly reports, staff summaries, and recurring documentation requirements. Manage office supply inventory and coordinate service requests. Help facilitate project planning and support internal staff with administrative needs.

Caregiver Onboarding & SAFE Support

Coordinate and support the onboarding process for contracted caregivers, including:

o Conducting initial telephone interviews

o Completing reference checks and collecting certifications

o Assisting with paperwork and document verification

o Supporting HUB registration and caregiver file setup

Provide administrative assistance to SAFE and SAFE Supervisor-trained staff (e.g., organizing assessments, managing documentation). Ensure all caregiver records and compliance documentation meet MCFD standards.

Contract Administration

Support the Program Directors and Executive Director with contract organization, review, and updates. Upload and track invoices, estimates, and related documents as required by MCFD (funder). Monitor contract timelines, amendments, and compliance requirements. Maintain well-organized digital and physical filing systems for all contract-related documentation and reporting.

The Position

Reporting to the Program Directors and Executive Director, the Administrative Assistant provides multifaceted support to both program operations and contract management functions. This role plays a vital part in enhancing service delivery by supporting administrative workflows, assisting with caregiver onboarding, and ensuring timely, organized contract documentation and communication with Ministry of Children and Family Development (MCFD).

The successful candidate will contribute to Taproot's ongoing compliance with MCFD and CARF/CET standards, while fostering a professional, welcoming environment for clients, caregivers, and community partners.



This position is on-site and based out of the Surrey, BC Child and Youth Services Administration office.



Scheduling

One (1) permanent, full-time position with a schedule of 40 hours per week:

Monday through Friday, 0830-1630

Mandatory Pre-Employment Screenings and Checks

*Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Post-secondary education in Business Administration, Office Management, Social Services, or a related field is preferred. Minimum 2 years of experience in administrative or contract support roles; onboarding or HR experience is a strong asset. Experience supporting or working alongside SAFE-trained teams is an asset. Knowledge of MCFD processes, or experience working with funders, is strongly preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with databases and shared portals is an asset. Excellent organizational and communication skills; strong attention to detail. Ability to manage confidential and sensitive information with professionalism and discretion. Understanding of the community living or social services sector is an asset.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Work/life balance Learning and career development opportunities Competitive wages and salaries Paid vacation and benefits for eligible employees Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia Matching RRSP plan for eligible employees within Alberta Professional development opportunities and job-related training Employee and Family Assistance Program Long Service Milestone rewards Employee referral bonus program

Closing Statement

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.



Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.



No telephone calls please. Only those candidates selected for an interview will be notified.