Job Description

Job Title:

Administration

Location:

Therapy Villa Psychology Services

Job Type:

Part-Time to Full-Time (remote to in-person)

Schedule:

Monday-Friday (9-5pm, 10-6pm, or 11-7pm available)

About Us:

We're not just another clinic. We're a small, growing, people-first team that believes healthcare should be both compassionate and efficient, and that starts with how we treat our staff. We believe in showing up for each other and doing meaningful work that helps our clients feel safe, supported, and heard.

About You:

You love keeping things organized, thrive in a team atmosphere but work well independently, and take satisfaction in making someone's day easier. You bring warmth and genuineness to every interaction and can juggle multiple tasks without getting overwhelmed. You may not have all the answers, but are willing to find them, and to do it with kindness.

Key Responsibilities:

You'll be the first friendly face people see when they walk through our doors or call our front desk. You'll help keep things running smoothly behind the scenes and make sure clients and staff feel supported. Some of your day-to-day will include:

Greet clients warmly and make them feel welcomed (in-person and over the phone) Respond promptly to phone calls, emails, inquiries, and voicemails Schedule, confirm, and manage appointments using Jane system Manage client paperwork (paper and electronic copies) with accuracy and confidentiality Manage intake forms, billing, invoicing, and third-party insurance claims Update online booking availability for therapists Keep the office tidy and stocked with supplies Maintain and update Standard Operating Procedures (SOP); Track and report sales metrics and client satisfaction Attend monthly meetings Report to Operational Team Supporting the clinical staff with various admin tasks as needed

Qualifications:

Currently completing or have completed a degree in Psychology Prior experience in an administrative, receptionist, or clinic setting is preferred Excellent verbal and written communication skills Strong organizational and time management abilities Ability to work well as a team and independently both in-person and in a virtual setting Tech comfortable (Jane system, Google Drive, Word, Excel) Fast learner, multitasker, and willing to learn new methods and software tools High level of professionalism and confidentiality

What We Offer:

Flexibility: Remote position for 2 months, then in-person at Bloor-Islington Transition Period: Part-time for 2 months, then full-time Supportive, collaborative, people-first work environment Proximity and access to transit (1min walk) Food nearby: Tim Hortons, restaurants, Sobeys, and much more Casual dress code

How to Apply:

If this sounds like the kind of place you'd want to come to work each day, we'd love to hear from you. Send the following to

info@therapyvilla.com

A brief cover letter outlining your interest, relevant experience, and a sense of your personality A resume Personality test results: www.123test.com/personality-test/
We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $16.00-$20.00 per hour

Work Location: Hybrid remote in Etobicoke, ON M9B 6H7

Expected start date: 2025-09-15