Job Description

About Rave Crew Production

RavenCrew Production (RC)

is a fast-growing project-based company specializing in high-quality media, film, and creative production services. We support clients across multiple industries by delivering exceptional visual content, seamless production logistics, and innovative storytelling solutions. As RC continues to expand, we are building a strong internal infrastructure that supports operational excellence, client satisfaction, and a collaborative team environment. We value professionalism, creativity, accountability, and service quality in everything we do.

Role Overview

We are seeking a proactive, detail-oriented Administrative Assistant to support our growing production team at Raven Crew Production.

This role blends general administrative support with client-facing responsibilities -- ideal for someone who enjoys organization, clear communication, and being the first point of contact for clients, partners, and visitors.

Under the fast-paced, project-driven environment, the Administrative Assistant will play a key role in ensuring smooth daily operations, supporting production scheduling, and maintaining positive client interactions.

The successful candidate will be bilingual in English & Chinese and will contribute to both office efficiency and exceptional customer service as we continue to expand our creative and production capabilities.

Key Responsibilities:

Administrative & Office Support

Provide day-to-day administrative support to ensure smooth office operations.

Manage calendars, schedule meetings, and coordinate internal and external appointments.

Organize and maintain digital and physical filing systems, documents, and records.

Assist with data entry, document preparation, formatting, and basic reporting tasks.

Monitor and order office supplies, equipment, and inventory as needed.

Support HR and management with onboarding, employee forms, and internal communications.

Assist with invoice tracking, expense documentation, and basic bookkeeping tasks (if needed).

Prepare emails, memos, letters, and other business correspondence with accuracy and professionalism.

Customer Service & Client Coordination

Serve as a primary point of contact for client inquiries via email, phone, and messaging platforms.

Maintain a friendly, professional, and service-oriented approach when communicating with clients, partners, and vendors.

Provide information about RC services, processes, and timelines to clients.

Support project teams by collecting client information, documents, and required approvals.

Coordinate client meetings, creative consultation sessions, and follow-ups.

Record client requests in CRM or project management systems and ensure timely updates.

Assist with preparation of client proposals, quotes, invoices, and service confirmations.

Handle client concerns or escalations by documenting details and notifying the appropriate team members.

General Support to Production Team

Assist the production team with logistics, scheduling, and administrative tasks.

Support coordination of contractors, freelancers, or on-site crew when required.

Help ensure smooth workflow by tracking deadlines, deliverables, and project milestones.

Qualifications:

Fluency in

English

-- spoken and written.

Must be

legally eligible to work in Canada

(Citizen, Permanent Resident, or valid Work Permit).

Minimum 2 years of administrative or office support experience, including reception duties.

Strong organizational and multitasking skills, with attention to detail.

Excellent communication and customer service skills.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Professional appearance and attitude with a focus on teamwork and confidentiality.

Additional Requirement

As part of our pre-employment process, all successful candidates will be required to

complete a Criminal Record Check

prior to final confirmation of employment.

Please note that

the cost of the Criminal Record Check is the responsibility of the successful candidate

.

How to Apply:

Please submit your

resume and cover letter

(in

English

) highlighting your relevant experience and bilingual skills to hr@ravencrew.com.

Include your

legal work status in Canada

in the application.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Work Location: In person