Job Description

EXISTING CNC CUPE Employees: For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions. Employment Status Full Time Employment Type Leave Replacement Job Summary Specific Duties
Under the direction of the Manager, Student Recruitment & Engagement and in consultation and collaboration with colleagues, the incumbent:

• Answers inquiries from prospect students, staff, and the general public regarding program/course information, application procedures/deadlines, health and wellness and other College information. The daily responses to the email and phone inquiries is a really big component this may need a little more with answering inquiries as well as follow up etc
• Manages or refers all incoming calls to the appropriate department, division and/or staff member.
• Performs reception services for the area.
• Provides an initial assessment of the nature and extent of student concerns in order to respond appropriately by providing information and booking an appropriate service appointment.
• Makes triage decisions regarding whether a student\xe2\x80\x99s presentation constitutes an urgent/crisis situation and an immediate intervention.
• Serves as a support to the SEM Recruitment Efforts
• Supports the Health & Wellness strategy work
• Performs clerical functions such as routine data entry into relational databases such as Colleague
• Receives and manages all departmental mail, correspondence, filing and photocopying.
• Ensures the submission of employee vacation and illness forms as well as professional development schedules and reports.
• Manages departmental scheduling and is the lead on the scheduling system used by Student Services.
• Monitors staffing levels for the department and when staffing issues arise, generates possible solutions and provides these to the Manager
• Arranges for casual coverage for services, as required.
• Compiles statistics related to services provided by the department and prepares a monthly report for the Manager
• Initiates travel, advertising and printing requisitions, requests for leave and room bookings.
• Monitors and maintains inventory of supplies and forms in a manner necessary for the smooth operation of the department.
• Assists with the coordination of workshops, meetings or presentations and prepares materials, presentations, etc.
• Coordinates the logistics and planning of recruitment strategies such as Student for A Day (SFAD), tours and open houses.
• Records, maintains and distributes agendas and minutes of meetings in an accurate and timely manner.
• Develops department brochures, publications and updates/maintains the department web page Provides administrative coverage and support for other areas within Student Services as required.
• Collaborate with a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners and communities.
• Promote a positive work atmosphere and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Other related duties as assigned by the Supervisor.

Skills & Qualifications

• Two (2) year post-secondary diploma or post-secondary education
• Minimum (2) years of relevant experience in a post-secondary setting or an equivalent combination of education and experience with adult learners.
• Demonstrated understanding of the post-secondary education system, particularly in relationship to service to students, the public and colleagues; ability to articulate an appropriate philosophy of service excellence.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills, demonstrating an ability to communicate courteously and effectively in writing, in person or on the telephone, with staff, faculty, administrators and students;
• Demonstrated ability to triage and appropriately refer people in distress.
• Ability to maintain confidentiality, and privacy requirements.
• Excellent organizational skills including the ability to prioritize.
• Proficient in using a student record system, word processing, spread-sheet construction and application, database construction management, e-mail, internet research, website maintenance and keyboarding skills of 50 wpm with precision and accuracy.

Band F Grade NA Salary $59,103 per year Location Prince George CNC Campus Prince George Province BC Country Canada Department Office of the Registrar

Posting Detail Information



Posting Number
23-194SP


Employee Group
Operational


Desired Start Date
12/01/2023


Position end date (if temporary or seasonal)
05/31/2025


Additional Appointment Details
This is a leave replacement position and will be until the date stated or the incumbent returns.


Number of Hours per week
35


Posting Competition Status
Accepting Applications




Open Date
11/03/2023


Screening/Close Date
11/10/2023


Remain Open Until Filled
Yes


Special Instruction/Details to Applicant