Job Description

Administrative Assistant

Rate: CAD $28-$35 per hour

Contract: 3 months (with potential 12-month extension)

Location: Onsite- downtown Edmonton

Position Summary: The Family Portal Representative provides front-line support to parents, guardians, and child care providers by assisting with online accounts, validating information, and interpreting policy to determine eligibility for child care programs. This role operates in a fast-paced call centre environment and requires strong communication, analytical skills, and adherence to policy and privacy legislation.

Key Responsibilities

Handle high volumes of calls, providing clear information and troubleshooting support. Validate client information and assess eligibility for child care programs and grants. Verify data through system checks and communicate required documentation. Maintain accurate records in the Family Portal and process payment adjustments. Review cases for potential fraud or overpayments and prepare referrals as needed. Protect confidentiality and document interactions according to FOIP requirements. Collaborate with team members to improve service quality.

Must Have

Ability to work from within Edmonton or Calgary, due to datacenter proximity. Excellent verbal and written communication skills and ability to interact and collaborate professionally with a diverse group. Experience with research, analysis and problem solving. Clear verbal and written communication skills and the ability to interact professionally with a diverse group. Exceptional organizational skills and ability to prioritize multiple responsibilities. The ability to work on multiple projects at one time and to prioritize tasks. The ability to pay attention to detail Experience using Microsoft Office Suite tools. Experience with using CXone Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system.
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Nice to Have

Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates (in years)

Why Apply Through Us

As a recruiting partner, we connect top IT talent with impactful government projects. You'll gain:

Exposure to enterprise-level digital transformation initiatives Opportunities to work with cutting-edge Microsoft technologies Competitive contract terms and professional growth
H

ow to Apply

Apply directly through Indeed or send your resume to: recruitment@shabech.ca

Please include three professional references where similar work was performed.

List your most recent reference first. Interested in more opportunities with us?
Visit our careers page: www.shabech.ca to browse current openings.

About Shabech Consulting

Shabech Consulting specializes in Business and IT consulting, strategic staffing, and project management services. Our mission is to help organizations achieve efficiency, innovation, and measurable results by connecting them with exceptional talent and tailored solutions.

We take a collaborative approach to understanding each client's unique challenges and delivering strategies that create real impact. Whether supporting complex digital projects, providing specialized resources, or optimizing operations, we are committed to excellence.

As a trusted partner across multiple industries, Shabech Consulting helps organizations turn strategy into action and achieve their goals with confidence.

We thank all applicants for their interest. Only candidates selected for the next stage will be contacted.

Job Type: Fixed term contract
Contract length: 3 months

Pay: $28.00-$35.00 per hour

Expected hours: 36.25 per week

Work Location: In person