Job Description

Administrative Assistant & Intake Worker

Chilliwack Health & Housing Centre (CHHC), Chilliwack

Auxiliary

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Grid 9 ($27.51 - $28.66/hour)

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Reporting to: Manager, Chilliwack Health & Housing Centre

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

The Administrative Assistant is an integral member of the Chilliwack Health and Housing Centre (CHHC) and CAPS team. The Administrative Assistant works within the strategic objectives of Pacific Community Resources Society (PCRS) to ensure the provision of effective and efficient services to our participants. The primary focus is to offer a welcoming and inviting environment for all stakeholders who phone or come to the centre, direct them to the appropriate staff or service, and to provide overall administrative support to the multi-program site. It is important that this position be knowledgeable about the services available and be able to provide accurate information to those who inquire. It is necessary that the Administrative Assistant is flexible and adaptable to competing priorities and is capable of switching focus from data work to participant inquiries seamlessly. It is imperative that the Administrative Assistant demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff.

This position requires working Monday to Friday, 8:30am-4:00pm on an auxiliary/relief basis for vacation and sick coverage.

Responsibilities

Provide reception to all stakeholders in person or on the phone; provide knowledgeable direction to services or other staff members in house, and external community services Provides program and administrative supports to the CAPS team, including phone intakes for clients, following up on SUSAT referrals, sign-up for CAPS groups, entering clients into Salesforce Provides program and administrative supports to the Harm Reduction Program and Annis Residence, including distribution and tracking of harm reduction supplies to walk-in guests, tracking residents on the Wellness Check form, reloading laundry cards, distributing keys/fobs to new residents Perform administrative duties as requested by leadership, including OSH Agenda and Minutes, compiling CAPS referrals for quarterly reporting, distribution and organization of keys/fobs for staff Manage CHHC boardroom bookings Maintain the general appearance of the reception area ensuring safety and overall welcoming environment Responsible for ordering, tracking and organizing office supplies, cleaning supplies and business cards as requested by the Manager Operate and ensure general care and maintenance of all office equipment; liaise with equipment companies for regular maintenance and urgent requests Performs all other related duties as required

Qualifications

Advanced computer skills including Microsoft Office Suite; certificate or diploma in Office Administration and three years' experience in a busy environment; equivalent experience and education considered. High command of English, both written and verbal, as proof-reading is essential. Customer service, with a special interest in working specifically with vulnerable or marginalized individuals Experience with a busy multi-line phone system Demonstrated ability to be flexible and adaptable, effectively prioritize tasks and manage time; capable of switching focus from one task to the next, responding appropriately, as needs in the centre vary Experience creating and working within a culturally inclusive environment for staff, partners, and participants Criminal record check including the vulnerable sector

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About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.



We are grateful to operate on the traditional, ancestral, and unceded territories of the x?m ??kw?y??m (Musqueam), Skwxwu7mesh (Squamish), S?l?ilw?ta?/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se'mya'me (Semiahmoo), sc??wa??n m?stey?x? (Tsawwassen), q?ic??y (Katzie), k?ik?????m (Coquitlam), qiqeyt (Qayqayt), mathxwi (Matsqui) and Sto:l? Nations.

Our Vision

Everyone thriving in strong, healthy communities!

Our Mission

To inspire healthy and inclusive communities through leadership and collaboration.

Our Values

Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

Equitable Base Pay - we are a Certified Living Wage Employer Generous paid vacation time, personal time, sick time; additional paid time off for life events Additional paid holidays, ex. Easter Monday, Boxing Day
Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums
Disability and Life Insurance Coverage
Employee & Family Assistance Program including preventative health & counselling
Membership in the Municipal Pension Plan with generous employer contributions
Flexible schedules and earned time off program
Full-day agency orientation and extensive training, with regular ongoing performance evaluations In-house digital and classroom learning opportunities; staff funding for professional development
Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

Eligibility will vary depending on terms and role requirements - details for this posting will be provided on request.*