Job Description

Are you highly organized, detail-oriented, and excited to support sales and business operations behind the scenes? Join Big Brands Inc. as an

Administrative Assistant

, where you'll support senior leadership with key projects by building price lists, creating sales presentations, managing product listings, and helping resolve customer claims. This role is perfect for someone who thrives in a fast-paced environment and wants to be at the center of a growing business.

Who We Are

Big Brands Inc. supplies retailers with high-quality trial and travel-sized consumer products. We partner with major global brands and emerging players to help retailers deliver the convenience-sized products their customers want. Our work environment is fast-paced, collaborative, and full of opportunity for the right person.

About the Role

This is not a receptionist or traditional EA position. You'll work closely with our CEO and COO to support sales, marketing, and operations. From maintaining price lists and product listings to responding to customer claims, you'll play a hands-on role in the growth of our business and the smooth handling of day-to-day operations.

What You'll Do

Create and maintain price lists

and sales materials for internal and external use

Build sales presentations, pitch decks, and client touchpoints

that reflect our brand

Submit and manage product listings

through retailer/distributor portals

Prepare and organize onboarding documents

for new vendors and products

Track follow-ups from meetings, assist in scheduling, and support deal execution

Support the Claims Department

by: Monitoring and responding to the claims inbox Issuing RMAs (Return Merchandise Authorizations) when necessary Communicating with customers to resolve minor claims or complaints Collaborating with operations or shipping to investigate and resolve issues Ensuring all claims are documented and closed in a timely manner Ensure all documents, communications, and data are accurate and organized

Qualifications

2+ years in an administrative, sales support, or business coordination role Experience in claims, customer service, or order management is a strong asset Experience in AP and AR cycles is a strong asset Experience with ERP or CRM systems (NetSuite is a bonus) Comfortable handling multiple priorities and following SOPs

What Success Looks Like

Product and pricing documents are accurate and up to date Sales and marketing materials are polished and client-ready Product listings are submitted on time and error-free Claims are acknowledged and resolved promptly and professionally Sales and leadership teams are supported with timely, reliable information You stay ahead of deadlines and thrive in a multi-tasking environment

What We're Looking For

Organized & Detail-Oriented

: You're a spreadsheet pro who loves clean files and error-free work

Customer-Focused

: You respond to customer inquiries and complaints with care and urgency

Tech-Savvy

: Comfortable with Microsoft Office, especially Excel and PowerPoint

Reliable & Proactive

: You take initiative and stay on top of open tasks

Excellent Communicator

: Strong written and verbal communication skills

Team-Oriented

: You work well with cross-functional teams and senior leaders

Why Join Big Brands

Be at the center of it all

- support key executives and high-impact projects

Learn how national retailers like Walmart, Sobeys, and Canadian Tire operate

Grow your skills across sales, marketing, claims, and operations

Make a real difference

in a company that values accuracy, speed, and great customer service
Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Vision care
Education:

Secondary School (preferred)
Experience:

Administrative: 2 years (preferred)
Language:

English (required)
Work Location: In person