Job Description

We are seeking a detail-oriented and organized Administrative Assistant to join our tree service company. This role is vital in ensuring smooth day-to-day office operations, supporting field teams, and providing excellent customer service. The ideal candidate is proactive, efficient, and has strong communication and multitasking skills.

Key Responsibilities:

1. Office Administration:

Answer and manage incoming calls, emails, and customer inquiries.

Schedule appointments for the estimator, and coordinate with field crews.

Maintain accurate records of work orders, invoices, and customer information.

Manage office supplies and ensure the workspace is organized.

2. Customer Service:

Serve as the first point of contact for clients, providing professional and friendly assistance.

Handle client questions, concerns, and scheduling changes promptly.

Follow up with client's post-service to ensure satisfaction.

3. Scheduling & Coordination:

Coordinate schedules for plant health care.

Track job progress and ensure timely project completion.

Communicate with clients and crews regarding weather delays or other changes.

4. Financial & Record Keeping:

Assist with invoicing, billing, and processing payments.

Maintain accurate job records, contracts, and insurance documents.

Support payroll preparation by providing relevant data (hours worked, job completion, etc.).

5. Compliance & Safety Support:

Ensure all permits, licenses, and insurance documents are up to date.

Maintain safety records and assist in scheduling training or safety meetings as needed.

Qualifications:

High school diploma or equivalent (degree preferred).

2+ years of administrative experience (experience in construction, landscaping, or tree services a plus).

Strong organizational and multitasking skills.

Excellent verbal and written communication abilities.

Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software.

Ability to handle a fast-paced environment and prioritize tasks.

Knowledge of basic accounting and invoicing systems (QuickBooks experience is a plus).

Key Competencies:

Customer-focused with strong problem-solving skills.

Attention to detail and accuracy.

Ability to work independently and as part of a team.

Strong time management and organizational skills.

Benefits:

Competitive pay

Paid time off and holidays

[Medical, dental]

RRSP plan after 6 months

Opportunities for growth and advancement

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience to Mark@siugc.ca

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Company events On-site parking Paid time off RRSP match Store discount
Experience:

Administrative: 2 years (preferred)
Work Location: In person