Job Description

ABOUT SNOW CAP

Snow Cap is a BC family-owned and operated Canadian company, honoured to supply our customers Fine Baking ingredients for over 40 years. We are looking for dedicated hard-working people who will contribute to our fun and supportive culture.

SUMMARY

The Administrative Assistant is primarily responsible for assisting with admin tasks to support our Sales, Accounting, and Administrative teams. This will be a multifaceted role which will require strong computer (Microsoft Office) and English communication skills.

This role will also support our Customer Service Representative (CSR) team, which is responsible for inbound calls to process orders, supporting the fulfillment teams on completing orders, and assisting Outside Sales reps with reports, quotes, and other tasks.

PERKS - Why Join Us?

$22-24 to start, commensurate on experience Monday-Friday work week (9:30am-5:30pm), non-negotiable Benefits package through Canada Life (medical, dental, vision, extended health, life insurance, LTD) Company RRSP Contributions Tuition reimbursement possibilities Staff product discount Company that promotes from within

DUTIES AND RESPONSIBILITIES

Admin

Handling office tasks, such as filing, generating reports and presentations Using computer to create documents, flyers, spreadsheets, transcribe minutes from meetings Organize and process seasonal pre-book orders, prepare expense reports, and other Sales reports Scanning of invoices Debit and Credit data entry Maintain polite and professional communication via phone, e-mail, and mail Anticipate the needs of others in order to ensure their seamless and positive experience

CSR

Accurately inputting, processing, and handling inbound customer orders by phone, fax and email Ensure customer satisfaction and provide professional customer support Answer questions from fulfillment teams (Warehouse, Shipping, Delivery Drivers) as required to ensure customer gets what they asked for

SKILLS AND QUALIFICATIONS

Proficient in Microsoft Office (Excel, Word, PowerPoint, & Publisher)

Excel - Must know how to build spreadsheets, building formulas and formatting. Word - Editing, formatting, and creating a variety of documents (letters, promo material, etc) PowerPoint - able to create a PowerPoint presentation Demonstrated ability to communicate, present and influence credibly and effectively Baking or food experience is a plus
Other titles for this role: Administration, secretary, admin, CSR, order desk, call centre

Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Tuition reimbursement Vision care
Experience:

Microsoft Office: 3 years (required) Administrative: 3 years (required) Customer service: 3 years (required)
Work Location: In person