$28.14 - $32.82 Per hour
*Indicates the salary listed as per the OPSEU Collective Agreement.
The Victims and Vulnerable Persons Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.
About the job
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You will be:
responding to/recording inquiries
referring issues to appropriate staff
receiving and reviewing incoming files and materials to determine priorities
establishing/maintaining office filing systems, data input, extracting and formatting data to prepare statistics and routine correspondence
maintaining reception area/waiting room and office equipment
arranging meetings/coordinating appointments and
assisting in training/orientation
What you bring to the team
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Skills:
Demonstrated communication/interpersonal skills
Proven customer service skills
Ability to apply judgement/tact/sensitivity and diplomacy
Demonstrated organizational skills
Experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures
Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives
Analytical/problem solving skills
Proficiency in MS Office software, operating database systems and internet web-based applications
Knowledge of basic arithmetic
Ability to interpret and apply policies/procedures and legislation
Don't meet every qualification?
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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy
What we offer
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The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
a comprehensive compensation and benefits package
base salary that aligns to market trends with performance-based pay and scheduled salary progression
tailored work arrangements, including opportunities like flex hours, self-funded leave and more
a modern, friendly and accessible physical work environment
Additional information:
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Apply by:
Monday, September 22, 2025 11:59 pm EDT
Position details:
1 English Temporary, duration up to 12 months, 41 Court House Sq, Brockville, East Region, Criminal Record and Judicial Matters Check
Compensation group:
Ontario Public Service Employees Union
Work hours:
Schedule 3.7
Category:
Administrative and Support Services
Posted on:
Monday, September 8, 2025
Note:
About security checks:
A criminal or other federal offence record
does not automatically disqualify you
from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. T-AG-233691/25
How to apply:
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You must apply online.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matiere de langue et evaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.
Strengthening Ontario, together
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