Job Description

Full Time Administrative Assistant/Receptionist

FAMILY MEDECINE TEACHING UNIT

Duties and Responsibilities

:

The administrative assistant/receptionist for the Family Medicine Teaching Unit & Dr. Stuart Murdoch is responsible for delivering broad support and administration duties for the efficient management of the roster of patients for the Staff Physicians & Resident Physicians working in the Family Medicine Teaching Unit. Specific qualifications for this position are:

Qualifications:

Medical Office Administration and Terminology Certificate

1+ years of Medical office administration experience, preferably in a busy medical practice

Knowledge of and working experience with Accuro EMR system is a must

Ability to multi-task and set priorities while managing a high volume of phone calls and daily transactions

Patient service oriented with strong organization and multi-tasking skills

Strong keyboarding skills and extensive computer experience with a sound knowledge of Microsoft office, email and internet

Excellent interpersonal, public relation and communication skills (written and oral)

Ability to work independently with minimal supervision and handle multiple tasks/assignments and meet varying deadlines

Self- motivated, with a high level of initiative and enthusiasm

Creative and innovative thinker, who learns quickly

Ability to prioritize, manage time effectively, and be flexible in a very active work environment

Ability to work in a team environment with multiple health care providers, ie: Nurses, Physicians, Nurse practitioners as well as the Admin Staff

Duties and Responsibilities:

Answer our high volume telephone calls, schedule patient appointments, answer patient's questions and update patient's demographics

Triage incoming calls, assess patient's health needs and book appropriate appointments, and relay information to the appropriate staff member for follow up

Address patient concerns and complaints on the phone or in person as they arise

File high volume of faxes and reports into EMR daily

Email Patients securely via Medeo

Receive payment for 3rd party billing

Maintain accurate, concise and confidential EMR documentation about patient history and encounter data

Please forward resume to the attention of Brigitte Abernot at:

abernotb@rvh.on.ca or by fax 705-728-4120

Job Type: Full-time

Benefits:

Extended health care
Work Location: In person