Administrative Assistant, Allied Health Programs
Etobicoke, ON, Canada
Job Description
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Administrative Assistant, Allied Health Program Temporary Full Time Position: 35 hours per week Contract Period: Until March 31st 2024 Position Expected Start Date: April 2023 Salary: $38,748.00 to $46,387.00 per year Location: East Mississauga/ Evans Site Proof of Vulnerable Check required prior to hiring LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person\'s health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment. Job Summary
Expected start date: 2023-04-10
- Under the supervision of the Manager, Allied Health Programs, the Administrative Assistant provides reception and administrative support to the East Mississauga Diabetes Program.
- The Administrative Assistant is a key link between the client and the provider. They display courteous and caring mannerisms while registering clients, managing the appointment schedule and referrals, and are involved in administrative aspects of the program.
- The Administrative Assistant ensures that all organizational policies are followed.
- Greet individuals at reception in a courteous and professional manner.
- Answer/transfer incoming phone calls; make outgoing calls as needed; take messages; check messages in inbox; and respond accordingly in a courteous, professional and timely manner.
- Register new clients, which includes assisting with filling out registration forms and de-roster clients as needed.
- Book client appointments for East Mississauga Diabetes team and internal services; confirm new client appointments; and share the responsibility of calling clients for follow-up appointments as directed by the providers or client recall system.
- Receive urgent messages and direct information and/or chart to appropriate provider for timely follow-up.
- Arrange for translation/interpretation services as required.
- Perform data entry in the clinic\xe2\x80\x99s Electronic Health Record.
- Scan and file test results and correspondence in a timely manner.
- Book home visits and/or make arrangements with the support worker/family member, etc. if needed; and confirm appointments prior to the visit.
- Receive and process lab results.
- Process electronic and paper documentation; filing, scanning and faxing.
- Sort, date-stamp and distribute incoming mail and faxes and collect and post outgoing mail, photocopy and type general correspondence.
- Know and share LAMP resources with all clients.
- Change/order toner for the machines and refill paper as needed
- Clean/sanitize the reception area, waiting room and personal desk space and record it in log book.
- Participate in team and LAMP all staff meetings regularly.
- Provide coverage for other Administrative colleagues as appropriate when they are absent and contribute to overall team functioning by assisting where needed.
- Medical Office Administration Diploma from a recognized institution or equivalent.
- Two to three years of experience in a community health setting.
- Understand privacy legislations, medical and health care system, diversity and inclusion.
- Knowledge of health care coverage programs.
- Excellent interpersonal skills necessary to work effectively across all levels of the organization\xe2\x80\x99s diverse workforce.
- Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
- Typing speed of 45 WPM.
- Great attention to detail with the ability to work under pressure, account for results, and meet challenging deadlines with the ability to maintain a positive attitude
- Professional and empathetic.
- Positive attitude and dependable with strong initiative and the ability to work both independently and in a team oriented atmosphere.
- Open minded, eager and willing to constantly learn and improve oneself.
- Knowledge of LAMP Community Health Centre (CHC) and the East Mississauga region, as well as a second language that is reflective of the community being served are all preferable assets
- Excellent working knowledge and ability to navigate a PC windows environment, including shared drives.
- Advanced skills and experience using Microsoft applications (Word, Outlook & Excel).
- Advanced skills and ability to easily navigate the internet/intranet environment.
- Experience and accuracy using database applications (i.e. Electronic Health Records \xe2\x80\x93 Telus PS Suites)
- Ability to learn new software quickly and willingness to continuously develop technology skills.
- The hours may vary (day and evening) with shifts predominantly in the afternoon and evening.
- Must be able to work in a fast-paced environment, work under pressure and be able to make sound decisions within their scope.
- Must also be able to display great understanding and patience when working with all clients, including those who may present challenges.
- There is an expectation for all employees to participate in two events per year for the agency; these events may be during the evening or on a weekend.
- Ability to effectively understand the appreciation of guiding fundamentals at LAMP, i.e. Health Promotion, Anti-Oppression; Harm Reduction and the principles of community-based practice. \xe2\x80\x9cWalk the talk.\xe2\x80\x9d
- Frequent data entry, with extended periods of time sitting stationary in front of a monitor while keyboarding.
- Ability to balance all job requirements in a busy atmosphere, including responding promptly to all communication.
- Occasional standing for extended periods of time and some occasional lifting may be required.
- Demonstrates good and safe work habits, and maintains a clean working environment.
- Ensures that staff and clients are compliant with LAMP\xe2\x80\x99s Health & Safety regulations and LAMP\xe2\x80\x99s policies and procedures, including the immediate reporting of any breaches of Health & Safety or Environmental incidents, accidents or concerns to their respective manager/supervisor and/or the Director, Human Resources
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- What is your typing speed?
- community health setting: 2 years (preferred)
- diploma in Medical Office Administration (preferred)
Expected start date: 2023-04-10
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Job Detail
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Job IdJD2146375
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEtobicoke, ON, Canada
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EducationNot mentioned