Job Description

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that?s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C. JOB DESCRIPTION
Duties:

• This position will provide comprehensive, confidential administrative support to the Health and

Recovery Services team.

• Provides administrative support related to Recovery Services processes including sick leave,

medical referral services, Accommodation, Temporary Wage Funding, Alcohol and Drug
Treatment Program, and Return to Work services and answers employee and manager related
inquiries related to these processes.

• Manages case creation and case records through the XRM Case Management system and

ensures Recovery Services process steps are adhered to and cases are appropriately triaged and
communication flows correctly through to the Recovery & Return to Work Advisors and Senior
Recovery Advisor.

• Coordinates approved medical services (including researching appropriate providers, liaising

with employee, manager, Recovery & Return to Work Advisor /Specialist Clinics) and processing
medical and functional related forms (e.g. Attending Physician Statements, Functional
Assessment Forms).

• Processes invoices and payment requisitions related to the above.

• Quarterly reporting for health and recovery services cases and service utilization.

• Processes medical and functional related forms (e.g. Attending Physician Statements,

Functional Assessment Forms), coordinating approved medical services.

• Maintains and coordinates calendar schedules; booking and managing meetings and; managing

correspondence to ensure all items are prioritized and dealt with in a timely manner; maintaining



files and providing back up materials prior to all meetings including the retrieval of materials and
preparation of agendas; and prioritizing, managing, and communicating deadlines/action items.

• This position is also responsible for coordinating the flow of information between the Health and

Recovery Services Manager, direct reports and extended team as required; setting up Health and
Recovery Team meetings and Recovery Services Case meetings.

• Monitors Recovery Services mailbox and ensures inquiries are timely addressed and triaged.

Maintains confidential health filing system ? both hard copy and online and ensures files are
stored and destroyed in accordance with privacy office requirements.

• For this role, knowledge of SAP is important to assist with time and labour, management

reporting and expenses online procedures as required.

• SAP experience is also required to raise contract requests (sometimes confidential in nature),

contract change requests, prepare Professional Approval Services for VP approval, direct invoices
for approval, monitor spend, and coordinate accrual submissions.

• Web Authoring skills required for maintenance and updating of team Hydroweb pages.
  

Qualifications:

• Post-secondary education plus three to five years administrative experience or medical office

administration experience performing a range of diverse, confidential, administrative support
duties.

• Initiative and a solution-oriented approach to day to day challenges. Ability to maintain

professional working relationships with the team, all levels of staff within BC Hydro, and external
organizations, as well as the ability to act independently with a high level of judgment, discretion,
and diplomacy particularly in dealing with confidential or sensitive matters.

• Strong organizational and time management skills with the ability to multi-task, prioritize and

adapt easily to shifting and/or conflicting deadlines.

• Superior oral and written communication skills as well as the ability to make decisions within

prescribed guidelines all the while demonstrating empathy and excellent customer service.

• Highly proficient with current business software including: Microsoft XRM (Case Management

System), other Microsoft Office applications (Word/ Excel/ Outlook/PowerPoint); Passport;
SharePoint; SAP (HR & Financial applications); Web Authoring tools and J-Drive.

• Medical knowledge a strong asset.
  

ADDITIONAL INFORMATION

• Knowledge of Hydroweb, excel reporting functionality and medical terminology is an asset.

• This is a full-time temporary opportunity expected to last until June 14, 2024.

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?



We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field ? No option to work from home
Resident ? Works primarily (4+ days per week) in the office.
Hybrid ? May be able to work from home up to 3 days per week.
Remote ? Works from home 4+ days per week

HOW TO APPLY Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-05-17 Closing Date: 2023-05-24