Job Description

Administrative and Dispatch Assistant

Location: 1 Steinway Blvd, Etobicoke, ON, M9W 6J8
Schedule: Monday to Friday, 6:00 AM - 2:30 PM
Job Type: Full-Time, Permanent

Care Accessible Transportation is a growing and dynamic organization looking for a highly organized, techno-savvy Dispatch Support and Admin Assistant with excellent customer service and multitasking skills.

This full-time position involves coordinating over 50 vehicles and 60+ drivers to ensure smooth and uninterrupted transportation services for transit riders across the Region of York. The successful candidate will also provide essential administrative support to keep our operations running efficiently.

Key Responsibilities

Schedule and update routes in dispatching software Communicate clearly with drivers and dispatchers Answer and manage multi-line phone systems Monitor the on-time delivery of scheduled trips Coordinate emergency response as needed Report, document, and follow up on incidents Support driver relations and assist with conflict resolution Maintain accurate records and update data regularly Prepare and distribute internal communications and operational memos Assist in accident/incident investigations Perform various administrative tasks, including reports and file management
Qualifications & Requirements

Minimum 3+ years of experience in a high-volume dispatch environment Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Excellent verbal and written communication skills Exceptional customer service and interpersonal skills Knowledge of the Region of York is preferred Ability to multitask in high-pressure situations Detail-oriented with strong organizational skills Reliable, punctual, and able to work independently Schedule flexibility and adaptability to new systems quickly
Why Join Us?

Be a part of a supportive and mission-driven team Opportunity to contribute to a growing organization A high-impact role with room to grow professionally
Interested?
Please apply online or email your resume to [opportunities@careaccessible.ca].

Note: This is a high-commitment role. Only serious applicants with relevant experience will be considered. We thank all applicants for their interest, but only those selected for an interview will be contacted.

We are proud to be an equal opportunity employer.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Paid time off Vision care
Work Location: In person