Job Description

Hi. We're Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people's capacity to deal with life's challenges.


With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We're Trellis - and we're always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

Courage:

We willingly embrace growth, and don't see it as optional

Empathy:

We relentlessly care about the growth of others and won't let anyone go unsupported

Learning:

We choose to grow through uncertainty, even when the status quo feels easier

Impact:

We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.


We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis' reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:Flexible Health & Wellness Benefits RRSP Group Savings Plan Free and confidential support through the Employee & Family Assistance Program Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off Ability to swap statutory holidays for other days of importance to you Consistent Training & Development Opportunities Diversity and Inclusion embedded into everyday practice. Hybrid work schedule, allowing for a flexible workspace and place.
For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: Administrative Support Worker - Community Hubs

(Full Time - 5 Months Contract| Backfill for Maternity Leave)

The full-time Administrative Support Worker provides administrative support to the Clubs, Ready-Set-Go Preschool and Kinder Care programs. The Administrative Support worker supports with monthly licensing reporting, registration and payment tracking. This role supports the programs to ensure consistency and works with program leadership to ensure that all registration, payment and licensing regulations are followed.

This full-time position (37.5 hours/week) requires early morning availability (6am-2:30pm hours) and flexibility to support with covering program ratios as needed.

This role is a Maternity Leave coverage starting in January for 5 months with possibility of extension

Key Tasks & Responsibilities:

Administration & Program Operations

Support program registration, process payments, and track family fees; monitor shared registration and family inboxes Manage program scheduling and audits in Avocado, including attendance, licensed-care hours, PD Day registrations, and portable records. Work with Program Managers and payroll/finance to ensure accurate top-ups and subsidies across sites; submit required reports through the GOA Early Childhood Education portal. Complete client intake and maintain accurate, timely data collection and database records. Assist with accreditation requirements, licensing standards and health and safety protocols

Family & Participant Support

Engage with families in registration, subsidy applications and general navigation of Hubs program processes Provide a safe, welcoming environment for children, youth, and families to discuss needs and goals; assist in creating support plans and referrals. Provide daily on-site Breakfast Club supervision and Licensing Exception support for morning walking bus Provide coverage in Hubs programs to meet ratio requirements as needed

Team Culture & Collaboration

Contribute to healthy team dynamics and integrated service delivery Model effective communication, professional boundaries and behaviour management techniques Build respectful relationships with children, families, community partners and staff team Support program promotion, community engagement and partnership building

Knowledge and Skill Expectations:

Degree or diploma in Human Services or Education, with a minimum of three (3) years' experience working with children, youth, and families Level 3 Early Childhood Educator (ECE) certification Valid Criminal Record Check with Vulnerable Sector Search and Child Intervention Record Check Ability to work Monday to Friday, 6:30 a.m. to 2:30 p.m., with flexibility to support evening or extended hours for program ratios and community events Strong program planning, organizational, and time management skills; able to work independently and collaboratively within a team environment Excellent written and verbal communication skills, with strong relationship-building abilities Demonstrated cultural competence and understanding of diversity, equity, and barriers faced by children and families Ability to appropriately apply behavior management strategies in both individual and group settings Understanding of data collection tools and the importance of outcomes and objectives in program delivery Proficiency in Microsoft Office and ability to quickly learn and navigate new database systems Demonstrated commitment to professional development and continuous learning Understanding of Trellis' organizational mission, strategic priorities, and policies

Reporting Relationship:

This position directly reports to a Trellis Program Manager

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We're always growing and we're looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise. We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!