Job Description

EXTERNAL POSTING

Administration Assistant / Receptionist - Casual

About Us

The

Norfolk Family Health Team (NFHT)

provides access to family physicians, nurse practitioners, registered nurses, social workers, medical office assistants, a registered dietitian, kinesiologist, and pharmacist. NFHT supports individuals accessing their primary health care through the Family Health Team, as well as the broader community through programs and services that promote overall health and wellness for men, women, children, and families.

Position Overview

An immediate need exists for a

Casual Administration Assistant/Receptionist

. The successful candidate must be available to work days and some evenings, with flexibility to cover additional shifts as required. Please note that the schedule and hours of work may change due to operational requirements.

The Administration Assistant/Receptionist is an integral part of the interprofessional primary care team. This position is responsible for front-line reception, patient registration, scheduling, communication, and general office/clinical support, helping to ensure smooth clinic operations and an excellent patient experience. The role will also support initiatives aimed at improving access to primary care.

What NFHT Offers:

HOOPP (Healthcare of Ontario Pension Plan) Flexible hours Free parking Education benefits for employees Team events

Key Responsibilities:

Greet and register patients, ensuring accuracy of demographic and health information. Answer phones, manage voicemail, triage calls, and direct inquiries appropriately. Book, confirm, and reschedule appointments in the EMR system. Process referrals, requisitions, faxes, and incoming/outgoing correspondence. Notify patients of upcoming appointments and follow-up requirements. Collect payments, process receipts, and follow up on outstanding accounts. Perform accurate data entry and scanning into the EMR. Monitor and respond to physician and provider messages in a timely manner. Maintain office supplies and support day-to-day clinic operations. Follow office opening and closing procedures. Escort patients into exam rooms and prepare them for visits. Take and record vital signs, including blood pressure, heart rate, temperature, and weight. Perform urine dip tests and other simple point-of-care tasks as directed. Ensure exam rooms are clean, stocked, and ready for use. Support infection prevention and control practices when preparing rooms.

Qualifications:

Medical Office Assistant Diploma or Administrative Assistant Diploma. Current CPR certification for Health Care Providers. Experience working in a medical or healthcare office setting preferred. Commitment to best practices in patient-centered care. Experience working as a member of an interdisciplinary health team. Knowledge of medical terminology. Proficiency with TELUS Practice Solutions EMR an asset. Strong organizational, time management, and multi-tasking skills. Ability to work independently and collaboratively in a fast-paced team environment. Excellent verbal and written communication and customer service skills. Detail-oriented with exceptional documentation accuracy. Flexible, adaptable, punctual, and reliable. Familiarity with rural medicine considered an asset.
Please note that only those selected for an interview will be contacted.

Commitment to Equity

The Norfolk Family Health Team is committed to employment equity, diversity, and a supportive environment. We welcome applications from all qualified individuals, including women, persons with disabilities, members of visible minorities and Indigenous persons, individuals of diverse gender and sexual orientation, and all groups protected by the Human Rights Code. Accommodation for applicants with disabilities is available at all stages of the recruitment process upon request.

Job Type: Casual

Pay: $20.00-$22.39 per hour

Benefits:

Company events Company pension Flexible schedule On-site parking
Work Location: In person