Job Description

Company Overview:

3G Print Group

is a fast-growing flexographic printing and packaging company specializing in high-quality labels and shrink sleeves. Located in Richmond Hill, Ontario, we take pride in delivering exceptional customer service, innovation, and print precision across a variety of industries.

We are currently looking for a proactive and detail-oriented

Customer Service & Administrative Assistant

to support our operations. This is a multifaceted role that combines client care, administrative coordination, and light accounting duties to ensure the smooth day-to-day functioning of the office.

Position Overview:

This position supports both the

customer service

and

administrative/accounting

departments, playing a key role in order processing, client communication, office administration, and minor financial tasks. The ideal candidate is organized, adaptable, and comfortable working in a fast-paced manufacturing environment.

Key Responsibilities:

Customer Service:

Serve as the first point of contact for customer inquiries by phone and email Prepare estimates, process customer orders, and manage job tickets using

Label Traxx

Provide order updates and delivery timelines to customers in a clear and professional manner Work closely with sales and production teams to ensure job specifications are accurate Address and resolve customer concerns promptly and courteously
Administrative Support:

Maintain and update customer records, files, and production documentation Assist with generating shipping documentation, coordinating couriers, and tracking deliveries Help schedule pickups/deliveries and support internal communication between departments Perform general office duties such as answering phones, organizing files, and ordering supplies
Accounting Support (Minor Duties):

Assist with preparing and sending customer invoices using

QuickBooks

Enter payables and receivables into QuickBooks and ensure records are up to date Help reconcile job costs and purchase orders Support month-end reporting tasks and basic data entry for financial documents Follow up on outstanding customer payments as directed

Qualifications:

1+ years of experience in customer service, office administration, or a similar role Basic understanding of accounting principles and experience using

QuickBooks

Experience with

Label Traxx

or other print MIS/ERP systems is a strong asset Proficient in Microsoft Office Suite (Word, Excel, Outlook) Excellent communication and time management skills Highly organized and detail-oriented, with the ability to multitask Experience in the printing or manufacturing industry is an asset

What We Offer:

Regular weekday hours (Monday to Friday, 8:30 AM - 4:30 PM) A collaborative and growth-focused work environment Competitive salary based on experience Opportunities for professional development in print, packaging, and business operations
Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits:

Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Experience:

office administration: 1 year (preferred)
Language:

English (required)
Work Location: In person