Job Description

About Our Company

Repair.Dental stands as a leading dental equipment repair specialist, delivering reliable diagnostic services, rapid repair solutions, and outstanding customer support to dental practices throughout the United States and Canada.

Position Overview

We are seeking a dedicated Administration and Call Coordinator to serve as the primary communication link between our company and dental clinic clients. This role combines administrative excellence with exceptional customer service to ensure seamless client experiences.

Key Responsibilities

Client Communication:

Handle incoming calls from dental clinics requesting equipment repair services Conduct proactive outreach calls for client follow-ups, service progress updates, and repair completion notifications Serve as the first point of contact for client inquiries and concerns

Administrative Support:

Maintain accurate records of client interactions and service requests Coordinate with technical teams to track repair progress and timelines Process service requests and ensure proper documentation

Customer Experience:

Deliver outstanding customer service with a focus on problem resolution Work collaboratively with internal departments to address client needs Contribute to continuous improvement of customer satisfaction initiatives

Qualifications

Essential Skills:

Outstanding verbal and written communication abilities Strong interpersonal skills with a customer-focused approach Proven ability to thrive in high-volume, fast-paced environments Excellent multitasking capabilities for managing simultaneous calls and tasks Superior problem-solving and conflict resolution expertise Technical proficiency with customer relationship management (CRM) systems and communication software

Preferred Experience:

Previous experience in customer service or call center environments Familiarity with dental or medical equipment industry (an asset) Administrative or coordination experience

What We Provide

Compensation & Benefits:

Competitive salary commensurate with experience Comprehensive benefits package Performance-based incentives

Professional Development:

Career advancement opportunities within a growing company Ongoing training and skill development programs Mentorship and professional growth support

Work Environment:

Collaborative, team-oriented workplace culture Modern office facilities and technology Supportive management committed to employee success

Application Process

To Apply:

Submit your resume along with a cover letter explaining your interest in this position and relevant qualifications.

Contact Information:

Email: info@dentals.ca Phone/WhatsApp: +1 (613) 255-5025
Job Type: Full-time