Job Description

Nodin Mental Health Services, a department of the Sioux Lookout First Nations Health Authority (SLFNHA), supports the mental health and well-being of First Nation individuals and communities. One of Nodin's services is an Outpatient Mental Health Service (OMHS) located in Sioux Lookout, ON.



OMHS supports First Nations children and youth (ages 0-17.99) who are transitioning out of acute crisis or struggling with unresolved mental health challenges. Without support, these issues may lead to further crises or worsening well-being. Many participants have a history of high-risk behaviours such as suicide attempts, substance use, or self-injury. OMHS provides a voluntary, 5-day in-person program (Monday-Friday) in Sioux Lookout for youth from the 33 First Nations communities served by the Sioux Lookout First Nations Health Authority. Using a multidisciplinary, culturally grounded model, OMHS helps youth: break cycles of high-risk behaviour, address underlying issues, build safer coping strategies



JOB SUMMARY

The Admin II

position provides reception, scheduling, and administrative support to the Outpatient Mental Health Service (OMHS) located in Sioux Lookout, ON. The role is responsible for answering calls, greeting clients, managing appointments, maintaining client records, and coordinating communication between clients and staff. The position is central to fostering a culturally safe, client-centered environment and requires strong administrative and interpersonal skills, cultural awareness, and a commitment to trauma-informed, respectful service.


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ACCOUNTABILITY

The Admin II r

eports to the Manager - Clinical, Outpatient Mental Health Service.

Salary Range:

$62,867 - $84,442 per annum.

Position Type:

Full-time term position, last workday August 28, 2026.

Posting Type:

This job posting is for an existing vacancy.

Closing Date:

Open until filled.


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QUALIFICATIONS

Minimum level of education required is a high school diploma or equivalent education and/or experience. Minimum one (1) year of office administrative experience, preferably in a healthcare environment. Diploma in Office Administration, Health Office Administration Certificate, or other related education is an asset. Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment). Excellent communication skills (verbal, written, and interpersonal). Excellent time management and organizational Highly proficient in computer programs (e.g., Word, Excel, PowerPoint, Outlook), typing, and word processing. Must be able to take meeting minutes Demonstrates initiative, self-motivation, and ability to work independently as well as part of a Demonstrates professionalism, accountability, and maintaining Ability to multi-task, meet deadlines, and adapt in a fast-paced Task-centered; maintain a high level of efficiency and strong attention to Must be personable and able to successfully establish rapport and maintain strong relationships with program staff and partners. Must be able to manage in a high paced Must be able to work with multidisciplinary teams and help other service areas and their administrative Must be able to handle sensitive/confidential material in accordance with SLFNHA policies and procedures and Demonstrated understanding of and competence in serving culturally diverse populations; knowledgeable of First Nations' people, history, culture, health priorities, and social issues. Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an Must be willing to live in Sioux Lookout (or within a daily commuting distance). Ability to perform the requirements of the position on a regular basis.

ROLES & RESPONSIBILITIES

Manage building access by monitoring and allowing clients into the building. Greet clients, provide beverages and snacks, and maintain a welcoming environment. Notify counsellors when clients arrive and assist clients in navigating available resources to ensure they can access the support they need. Assist with booking, confirming, and rescheduling client appointments in coordination with counsellors and other staff. Follow organizational procedures for client safety, emergencies, or crisis situations as required. Create and maintain client records within the electronic medical records (EMR) system, including updating administrative notes and face sheets. Ensure all electronic and paper documentation is accurate, complete, and compliant with SLFNHA standards and privacy legislation. Manage correspondence by mailing, faxing, and distributing client letters and other communications. Participate actively in multidisciplinary health team meetings, contributing to a collaborative team culture aligned with SLFNHA's mission, vision, and values. Maintain professionalism and confidentiality in all client and team interactions. Perform general administrative tasks: mailing, scanning, copying, purchasing supplies, and managing stock and resources. Access and monitor Outlook email and Teams for timely sharing/circulation of information. Research, gather, and order program materials and resources as required. Participate in administrative team meetings and functions. Answer and manage incoming phone calls: triage, redirect, and respond to general inquiries with tact and diligence. Maintain a clean and tidy office environment. * Perform other duties as assigned by the immediate supervisor