Job Description

#

Accountability:

The Hostel Admin I - Dispatch is directly accountable to the Manager - Transportation.


#

Job Summary:

The Admin I - Dispatch is responsible for coordinating/dispatching the ground transportation of the SLFNHA clients attending their appointments in Sioux Lookout and Thunder Bay.


#

Qualifications:

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment). Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset. Written and oral communication skills acceptable to the employer that meet the requirements of the role of Admin I Dispatch. Experience in frontline Customer Service and working in a fast-paced environment. Excellent verbal communication skills, able to communicate clearly whilst working in a high-paced, high-pressure environment. Must be organized and good attention to detail skills Must be able to gain clearance to the Medical Transportation Record System (MTRS). Support will be provided. Demonstrated computer skills, ability to use Microsoft Office products and accurately type data. Able to solve problems, use good judgment and make sound decisions. Ability to work independently and work well in a team. The ability to perform the requirements of the position on a regular basis.
#

Roles and Responsibilities:

Dispatch and coordinate all ground transportation for clients. Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency. Ensure Driver/Interpreters are aware of all known client conditions that require special attention and care. Maintain communication by being in contact with the SLFNHA Interpreters to advise them of all incoming and outgoing clients' air travel. Fax all discharge papers to the Discharge Department daily. Update and maintain pick up list. Liaison with accommodations, interpreters, drivers, discharge and other external service providers Participate in and contribute to regular staff development activities and staff meetings. Work as a team member with co-workers, SLFNHA staff and other organizations Complete paperwork necessary, as well as submit incident reports to the supervisor when necessary All other duties as assigned
#

Working Conditions:

The role involves extended periods of sitting and sustained concentration while performing clerical and data entry tasks. Occasional bending, lifting, and reaching may be required to manage files or assist with office organization. * The position requires flexibility in scheduling, including early mornings, evenings, weekends, and public holidays.