Job Description

Answer the telephone

Meet and greet visitors

Take customers' orders

Update and maintain the Sales Order log on daily basis

Enter orders in the ERP and send order confirmation to customers

Update customers about status of their orders in a timely manner

Coordinate with Operations Manager availability of inventory

Prepare quotations, sending samples and catalogues through mail or courier

Prepare reports in Excel, Word or other

Maintaining an ordinary filling system

Prepare and send invoices to customers on the same day the product departs the warehouse

Answer all customers inquiries and direct to Sales Manager if needed, any other unanswered questions

Assist in the preparation of materials for marketing shows or other similar events as required

Collect and complete the New Vendor Form with all relevant customers data

Create and update product pricing in the ERP from the information provided by the Sales Manager

Enter the customer's product codes in the customer's profile in the ERP.

Contact freight forwards to be able to obtain the best quotation for our customers.

Dispatch shipments- communicate with carriers to monitor freight movements.

Communicate any shipment modifications to the sales team and update customer.

Assume complete and final responsibility for customers' orders.

Work with carriers to resolve issues, escalate problems when necessary.

Assist in obtaining PODs from carriers.

Order office supplies.

Book Air tickets and hotels.

Maintain the office and boardroom for meetings.

Arrange cheque pick up from customers.

Enter new customers into the ERP system and EDC.

Run credit reference cheques on new customers.

Follow up with collections.

Pick up the mail and sort it accordingly.

Other administrative tasks.

Additional duties may be assigned

Working hours 8:00 A.M. - 4:00 P.M

Job Types: Full-time, Part-time, Contract
Contract length: 12-18 months

Pay: From $18.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• 1 Year of Excel Experience?

1 Year of Quickbooks Experience?

Experience:

• administrative assistant: 1 year (preferred)
• CSR: 1 year (preferred)

Work Location: In person