Job Description

Overview

Are you passionate about providing outstanding customer service to internal and external clients and performing a variety of administrative responsibilities? We are looking for an Administrative Assistant AO/SDL to join our Claims team in our Kelowna office.

In this role, you\xe2\x80\x99ll provide work direction to support staff and assist with office administration to facilitate effective operations with a high standard of customer service.

If you have experience in office administration and can effectively build rapport and trust with a team, we\xe2\x80\x99d like to hear from you.

How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll provide compassionate, supportive service to people injured at work.

Where you\xe2\x80\x99ll work

In this role, you\xe2\x80\x99ll work full-time onsite from the Kelowna office.

What you\'ll do

• Provide work direction to support staff and ensure departmental work standards are maintained
• Orientate new employees to the office and arrange for and assist in the technical training of staff
• Assist the manager in the administration of the office by preparing reports, receiving incoming mail, and establishing and maintaining files and records
• Develop and implement changes in procedures and workflow
• Set up and maintain office systems and procedures including looking after supplies and equipment
• Assist the manager in recruitment testing

Is this a good fit for you?

We\xe2\x80\x99re looking for people who can:

• Independently plan and prioritize to meet deadlines in a high-volume, client-focused environment
• Use discretion, handle confidential and sensitive information, and resolve conflicts
• Identify opportunities to improve systems and processes; recommend solutions and refer issues as appropriate
• Motivate individuals and teams in the performance of their daily tasks to encourage a high level of customer service
• Communicate clearly and concisely, verbally and in writing, to a variety of groups and individuals
• Work as a member of a team by proactively assisting, supporting, and cooperating with team members

Your background and experience

• Completion of grade 12
• A minimum of 9 months of work experience in an administrative or clerical role
• Excellent written and verbal communication skills
• Proficient with MS Office \xe2\x80\x93 Word and Excel

We\xe2\x80\x99ll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC