Job Description

Company Name: Care & Company Services LTD

Job Summary:

The Client Intake Assistant plays a key role in ensuring that all incoming client inquiries are responded to promptly, professionally, and with a high level of care. As the first point of contact, this role is primarily focused on managing and following up on new and existing inquiries; ensuring that no opportunity is missed and that potential clients feel informed, welcomed, and supported throughout the intake process. The position also involves maintaining accurate records, assisting with light scheduling, and providing general administrative and communication support that contributes to smooth and efficient daily operations.

Duties:

Be the first point of contact by responding to all incoming calls and emails with professionalism, empathy, and attention to detail. Provide accurate information about services, processes, and eligibility to potential clients. Accurately log, track, and update all inquiries and follow-up activities using the internal systems and software accordingly. Maintain detailed and organized records of client communication and intake steps. Assist with scheduling using the company software. Assist with recruitment and hiring processes. Assist with logistics and coordination of company events. Participate in the weekly rotation of the on-call emergency phone, taking ownership of urgent communications and solutions during off-hours. Perform general administrative tasks, team support, and contribute to ongoing operational improvements. Provide companionship services on occasion, based on availability and company needs.

Requirements:

100% Fluency in English

is required; you must be able to speak clearly, with a neutral accent that is easily understood by diverse audiences. Proven experience in customer service or a related field. Excellent communication skills and the ability to empathize with customers' needs. Strong analytical skills to understand client requirements and provide suitable solutions. Ability to work well under pressure. Prior experience with upselling techniques. Knowledge of phone etiquette and customer service best practices. Proficiency in Microsoft Office and Canva. Valid BC Driver's licence.
If you are enthusiastic about delivering top-notch customer service in the Senior Home-Care industry, and are eager to join a dynamic team, we invite you to apply for the Administrative Assistant position with us today!

Thank you for considering a career with us. We look forward to reviewing your application!

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 8 per week

Benefits:

Extended health care
Application question(s):

Do you have full fluency in English (speaking, reading, writing, and listening)?
Education:

Secondary School (required)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Location:

Victoria, BC (required)
Work Location: In person