Job Description

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada's largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
About Administrative Assistant
As a casual/part-time administrative assistant at Viewpoint, you will provide flexible, part-time, administrative support, often varying hours or on as needed basis, performing tasks such as answering phones, greeting visitors and offering assistance, handling correspondence, assisting with data entry, and maintaining office organization.
Key Responsibilities:

• Reception coverage that entails the following responsibilities:
• Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
• Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form, uploaded to ADMS
• Calling scheduled transportation for examinees, where applicable
• Notify all appropriate parties of changes to appointments and any changes to the schedule
• Data entry
• Printing, scanning, uploading, photocopying, and filing documentation
• Record management
• Maintaining office organization
• Preparing assessment rooms for examinees. This includes cleaning and sanitizing surfaces, ensuring equipment is functional, providing appropriate seating and lighting, and stocking consumables.
• Provide support to staff and management, including handling correspondence
• Answer phone calls promptly in a professional and welcoming manner; redirect phone calls to appropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate
• Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
• Maintain the highest level of privacy of personal information and personal health information
• Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required

Qualifications

• Relevant post secondary/community college education
• 3 years' experience working in a client service, administrative position, or medical facility
• Proficient computer efficiency (Microsoft Office, Outlook, Internet, Adobe Acrobat)
• Solid and effective verbal and written communication skills
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize and work under pressure

Thank you for your interest in joining our team! We appreciate the time and effort you've taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Skills Required