Job Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider \xe2\x80\x93 encompassing physical, mental and financial health \xe2\x80\x93 TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our people come with a wide variety of backgrounds: from call centres, retail, food service industry, social services, and/or office environments. We hire people who go above and beyond to provide solutions to our clients. The ADM Intake and Admin Agents are responsible for opening ADM referrals as well as responding to inbound questions regarding the Disability Management Services and referral process.

Responsibilities:

• Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
• Processes incoming referrals, opening and assigning new claims as they come into the system.
• Working with the team to ensure that all responsibilities are completed according to service level agreements.
• Meeting established productivity and qualitative objectives.
• Adhering to scheduled shift times
• Assisting other HPS teams as required
• Providing empathy and support to all callers and referring callers to other resources as appropriate

Qualifications:

• Bilingualism in French and English is mandatory. Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
• Experience in a customer service position where you gained exemplary customer service skills. The ideal candidate will have 2 years of call centre customer service experience
• High School Diploma
• Ability to multitask in a fast-paced environment
• Ability to work on a team and be able to help others at a moment\xe2\x80\x99s notice
• Ability to problem solve using your own experience and the available resources
• Excellent computer skills and the ability to work primarily online in a paperless environme

The benefits of working for LifeWorks:

• A permanent position with a competitive benefits package
• 3 weeks\xe2\x80\x99 vacation annually from the start
• Remote work-from-home set up
• An opportunity to learn about absence management, disability management and workers\xe2\x80\x99 compensation
• Career development
• Working within a culture of health and wellness with access to internal programs
• Working with a dynamic team of individuals who are dedicated to achieving great results
• We recognize and reward employees who are engaged and results oriented. We value work/life balance for our clients and our employees.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies\xe2\x80\x99 Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

LifeWorks