Job Description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta
Job Title:
Adjudicator
Job Type:
Permanent / Full time
Job Location:
Edmonton, AlbertaAdjudicator

Customer Service

Edmonton & Calgary, AB

Permanent, Full Time
Start every day feeling good about the work you do. If you value service, care, excellence and fairness, you'll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.
How you'll make a difference:
By demonstrating your critical thinking and problem-solving skills through gathering and analyzing relevant information, you'll help injured workers recover their lives. You can thrive in this dynamic position where you'll determine entitlements on disability claims according to the Workers' Compensation Act and policies. You'll make balanced and accurate decisions on a high volume of claims and communicate them promptly while treating clients with respect and fairness. You'll also assess and facilitate access to appropriate benefits and unique services that help injured workers. With your expertise in caseload management, you'll be a valued member of our team, sharing your passion for helping people and building relationships with clients and colleagues.
Your responsibilities:Obtain medical opinions and coordinate or authorize medical investigation treatment. Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements. Maintain a caseload while meeting department standards and expectations. Provide a high level of customer service and act as an educator and negotiator when managing stakeholders' expectations. Determine entitlement of medical and financial benefits. Uphold the values and principles of the Alberta Workers' Compensation Board.

Your experience and skills:A degree or diploma in Social Sciences, Rehabilitation or Business. Experience in caseload management, including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets. Ability to create business relationships with partners and reach agreement on courses of action. Work independently and prioritize workload Quick learner with a strong record of personal achievements. Goal oriented with solid decision-making and planning skills. Reliability and excellent time management skills are critical to this position. Proficient computer knowledge and keyboard skills are essential. Familiarity with medical or rehabilitative terminology is an asset. Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner. Effective communication skills - active listening, collaboration and effective verbal and written communication skills will lead to your success.

What we offer:
We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more details, refer to our Employee Handbook.
Salary: Pay Grade 9 Start Rate: $68,544 to Job Rate: $77,429 per annum
Our next Adjudicator class starts on October 6, 2025. Please note, successful candidates must be available to attend ten (10) weeks of training at the time of hire. This position is eligible for hybrid; however, successful candidates will be expected to work in-office as scheduled (subject to change). Assessments will be administered as part of the selection process.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.
Final candidates for this position will be asked to undergo a security clearance.
Please apply online by submitting a cover letter and resume to Careers - WCB Alberta.
Posting Date: July 18, 2025
Closing Date: August 1, 2025 (this competition may be used to fill future vacancies)We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.