Job Description

Description :
About this opportunity
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Consumer Credit (Personal Lending/Mortgage Broker Services) is part of Meridian's Risk Management function. The Department is accountable for providing prompt adjudication/administration and credit coaching to all Retail channels (Branch/Digital, MMS, Broker) for Member retail credit needs including adjudication of the Meridian's Visa credit card portfolio.
As an Adjudicator, Consumer Credit, you will provide exceptional service to all Retail lending channels (Branch/Digital, MMS, Broker) through prompt analysis, approval and/or direction for all credit applications originated and submitted.
Key Responsibilities:

• Exercise sound and consistent retail underwriting practices, including utilization of the Risk Based Lending principles through a creative and proactive approach to credit granting.
• Advise all Meridian staff and Mortgage Brokers on the interpretation of existing lending policies and structure of applications.
• Engage in mortgage application issue resolution to find appropriate solutions for both Members and Meridian, while maintaining high quality relationships.
• Manage fluctuating work volumes to effectively meet short timelines while maintaining a high level of credit quality within a volatile real estate market.
• Perform due diligence on all confirmations, appraisals and supporting documentation as needed.
• Participate in the onboarding and initial training of new Adjudicators, and any other cross functional training as required.
• Help identify retail credit policy gaps and process deficiencies and recommend changes for improvement with a focus on mortgage lending.
• Support and provide direction for escalations to Condition Fulfillment Team as required.
• Remain informed of changes to lending practices within the marketplace and of changes to the lending practices of our private and government High Ratio Insurers.
• Remain informed of industry trends with respect to misrepresentation and apply thorough due diligence to the credit files and supporting documentation.

Knowledge, Skills, and Abilities:

• Excellent organizational and communication (written and oral) skills, with demonstrated leadership qualities.
• Ability to employ good tact, judgment and objectivity.
• Ability to present logical well drafted recommendations for presentation to higher levels of authority as well as peers.
• Ability to work collaboratively with our Retail partners in meeting or exceeding the needs of our Members.
• Strong analytical skills and attention to detail.
• Positive team player.
• In depth knowledge of High Ratio providers underwriting guidelines.
• Ability to work with minimal supervision in a fast-paced team environment, under tight timelines

Education, Designations, Training, and Experience:
Minimum of three years' experience in underwriting/adjudication in a financial services environment, in particular areas such as:

• Lending policies and restrictions with a focus on mortgage lending
• Meridian Product knowledge and parameters
• Knowledge and interpretation of regulatory and legislative requirements for lending
• In depth knowledge and understanding of Risk Based Lending principles
• Knowledge and understanding of Business Financial Statements and analyzing business income.

Salary Range: CAD $52,000 to $75,000 annually.
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role's requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines. This is a hybrid work opportunity.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
• This is not your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us
At Meridian, we're not just adapting to the future--we're shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we're looking for team members who bring:

• Embedding & leveraging technology - Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking - The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven- Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility - Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:
Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here:
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
Follow us on Twitter at
#LI-TJ1
#LI-HYBRID

Skills Required