of the Ottawa Mission is to reflect Jesus' love in serving the homeless, the hungry, and the lost.
Our Mission
is to provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life
Vision & Values
Our Vision
is that all the hurting, hungry and lost in Ottawa find HOPE, HEALING & HOME
Our Values are
Faith first, Excellence in All, Respect & Dignity
Position Purpose
Reporting to the Manager of Addiction & Trauma Services (ATS) the Support Counsellor is responsible for assisting the Addiction Counsellors in admission, assessment and treatment of clients including providing consistent, responsible supervision of the clients during the evening and overnight operations of ATS's LifeHouse program.
Major Responsibilities
Care & Intervention
Establish and maintain a positive rapport with the clients
Maintain an atmosphere of mutual respect and positive morale among staff and clients
Participate in the establishment and implementations of program delivery
Participate in educational and employment support programs for clients
Provides guidance to assist clients to access other Ottawa Mission programs and services or other community services that serve to achieve client's treatment goals
Mediate crisis/conflict situations using non-violent crisis intervention techniques and/or ASIST and/or First
Aid/CPR and refer to/advise appropriate staff as needed
Ensure safety and security of clients, staff, visitors
Ensure communication with clients, staff, all emergency personnel, health care providers, public and other contacts is done so in a professional manner
Maintain memos, records, and other record sharing systems and client files. This includes communication of such information between shifts and other ATS staff by regularly updating all necessary communication and records related to clients
Maintain confidentiality and privacy of client, staff and The Ottawa Mission at all times
Maintain communication exchanges with team members before every shift to review vital information pertaining to the shift ahead and information and issues regarding the clients
Ensure client medication records are maintained accurately and that medications are taken as prescribed by a physician
Ensure residence and living spaces are clean and that any cleaning, repairs, laundry and food preparation/clean-
Ensure building is locked and secured for the night and fire exits are clear and unobstructed
Completes bedtime routines (if necessary), room and bed checks as designated
Completes wake ups and morning routines as designated
Remain continuously awake during overnight shift
Work collaboratively with all other departments as necessary
Administration and Accountability
Maintain administration of the overnight aspects of ATS, including appropriate documentation and case notes
Maintain records and observe professional standards with respect to ethics and boundaries
Meet with the Counselling team as required
Meet with the Manager of ATS and the Manager of Clinical Services on a regular basis, as required
Participate in initiatives to improve the quality of all aspects of the service.
Maintain flexibility in practice as required
Ensure adherence to all Legislated and Ottawa Mission policies and procedures
Ensure all Ottawa Mission resident guidelines are enforced without prejudice
Ensure adherence to all health and safety regulations, reporting any safety issues
Other Requirements
Education
University Degree or College Diploma in a related field
Experience
Experience working with homeless and vulnerable populations
Experience working with concurrent disorders and knowledge of related treatment issues
Experience working in an addiction treatment setting considered an asset
Qualifications
Ability to work effectively and independently with minimum supervision
The ability to work collaboratively as a member of an interdisciplinary team
Solid working knowledge of Microsoft Office (Word, Excel)
Availability for weekend, evening and overnight shifts
Excellent oral and written communication skills
Ability to obtain a current valid police record check for working with the vulnerable sector
Crisis Management and problem solving skills
Able to express empathy and compassion when dealing with clients diverse and challenging situations
Negotiating skills
Attention to detail
ASIST training / NVCI / First-Aid, CPR / Mental Health First Aid considered an asset
Knowledge of personal Occupational Health & Safety considered an asset
Class "G" driver's license considered an asset
Bilingualism considered an asset
Working Conditions
Must adhere to strict deadlines and be able to manage and respond to competing priorities
Must be comfortable working in a challenging environment that has the potential for confrontation and/or exposure to violence
Must be comfortable working with individuals with various cognitive limitations and mental health issues
Must be comfortable dealing with stressful or atypical situations
Must be willing to work a flexible schedule including weekends, evenings and overnights
COVID-19 vaccination is a condition of employment.
We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumes we receive, only those selected for interview will be contacted.
ACCOMMODATION IS AVAILABLE, UPON REQUEST, FOR ALL APPLICANTS WITH DISABILITIES
THE OTTAWA MISSION IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Casual
Pay: From $21.99 per hour
Benefits:
Casual dress
Discounted or free food
Wellness program
Schedule:
12 hour shift
Day shift
Holidays
Night shift
On call
Weekends as needed
Work Location: In person
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