Job Description

Be essential at Cars Commerce

At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we Rise Together - putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

This role focuses on building and maintaining strong client relationships by delivering exceptional service and strategic guidance on AccuTrade products. The position involves driving customer retention and growth through performance reviews, issue resolution, and aligning solutions with client business goals. Success requires proven sales expertise in the automotive industry, strong communication skills, and the ability to manage major accounts while promoting AccuTrade's market presence.

Ce poste consiste a batir et maintenir des relations solides avec les clients en offrant un service exceptionnel et des conseils strategiques sur les produits AccuTrade. Le role implique d'assurer la retention et la croissance des clients grace aux suivis de performance, a la resolution des enjeux et a l'alignement des solutions avec leurs objectifs d'affaires. La reussite requiert une expertise confirmee en ventes dans l'industrie automobile, d'excellentes competences en communication et la capacite de gerer des comptes majeurs tout en renforcant la presence d'AccuTrade sur le marche.

ABOUT THIS ROLE:

Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers. Schedule monthly performance reviews with existing clients. Analyze using Cars Commerce dealer performance reports, dashboards and benchmarks. Manage complaints on AccuTrade products and follow up with customers. Participate in the Cars Commerce escalation process for AccuTrade products when customers feel/need to get a support request prioritized or when they feel SLA is not met. Act as a trusted advisor to customers, offering AccuTrade service that align with their business implementation. Define and track KPIs to assess the effectiveness of the AccuTrade customer engagement with the product. Understand the competition. Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service. Develop strategic plans to promote AccuTrade service, increase market share, and achieve sales targets. Nurture prospects and facilitate the proposal process. Participate in AccuTrade delivery. Update sales CRM every day, participate in a weekly session with the sales director and participate in AccuTrade product sessions.

ABOUT YOU:

5+ years in media and industry relations with strong existing relationships within the automotive category with proven success in managing industry relations working with executive leadership teams Experience in direct sales within the automotive industry Proven experience in managing major accounts Previous experience as a sales representative or in a sales management position. In-depth knowledge of current automotive business buy and sales processes. Ability to work cross-functionally and align teams to work towards common goals Ability to develop and maintain long-term customer relationships. Excellent communication and presentation skills for effective product demonstrations. Proven closing skills and objection handling. Excellent time management and the ability to prioritize tasks. A valid driver's license and a clean driving record. Availability to travel as needed to meet with clients or attend auto shows or any events..

Preferred:

5+ Years Automotive industry expertise Bilingual: French/English Established OEM relationships Hands-on experience in used vehicle acquisition Website & Trade-in funnel optimization Bridge between Digital & Physical sales channels Market pricing intelligence analytics Change management & adoption strategy Ability to use CRM & Google suite Competence in using data analysis reports to spot AccuTrade trends and optimize performance of dealerships Leadership with the ability to inspire and motivate a sales team. Flexibility and adaptability to work in a rapidly changing environment.

Responsabilites principales :

Developper et mettre en oeuvre des strategies avec le representant des ventes afin de fideliser et de developper les relations avec les clients existants. Planifier des rencontres mensuelles de performance avec les clients existants. Analyser a l'aide des rapports de performance, tableaux de bord et indicateurs de Cars Commerce. Gerer les plaintes concernant les produits AccuTrade et assurer le suivi aupres des clients. Participer au processus d'escalade de Cars Commerce pour les produits AccuTrade lorsque les clients souhaitent/priorisent une demande de support ou estiment que le SLA n'est pas respecte. Agir en tant que conseiller de confiance aupres des clients, en offrant des services AccuTrade alignes avec leurs besoins d'affaires. Definir et suivre les indicateurs de performance (KPI) pour evaluer l'efficacite de l'engagement des clients AccuTrade avec le produit. Comprendre la concurrence. Construire et maintenir des relations solides et durables avec les clients grace a une communication reguliere et un service a la clientele exceptionnel. Developper des plans strategiques pour promouvoir les services AccuTrade, accroitre la part de marche et atteindre les objectifs de ventes. Developper les prospects et faciliter le processus de proposition. Participer a la livraison des solutions AccuTrade. Mettre a jour le CRM des ventes quotidiennement, participer a une rencontre hebdomadaire avec le directeur des ventes et assister aux sessions produit AccuTrade.

Profil recherche : qualifications essentielles

5+ ans d'experience en relations medias et industrielles, avec un solide reseau de contacts dans le secteur automobile et des reussites eprouvees en gestion des relations avec l'industrie et la haute direction. Experience en vente directe dans l'industrie automobile. Experience confirmee en gestion de comptes majeurs. Experience anterieure en tant que representant des ventes ou gestionnaire des ventes. Connaissance approfondie des processus actuels d'achat et de vente dans l'automobile. Capacite a travailler de maniere transversale et a aligner les equipes vers des objectifs communs. Aptitude a developper et maintenir des relations clients a long terme. Excellentes competences en communication et en presentation pour des demonstrations de produits efficaces. Habilete confirmee a conclure des ventes et a gerer les objections. Excellente gestion du temps et capacite a prioriser les taches. Permis de conduire valide et dossier de conduite vierge. Disponibilite pour voyager selon les besoins afin de rencontrer des clients ou participer a des salons automobiles et evenements.

Atouts

5+ ans d'expertise dans l'industrie automobile. Bilingue: francais/anglais Relations OEM etablies Experience pratique dans l'acquisition de vehicules d'occasion. Optimisation de sites web et tunnels de reprise. Capacite a faire le pont entre les canaux de vente numeriques et physiques. Expertise en intelligence de marche et analyses de prix. Experience en gestion du changement et strategies d'adoption. Maitrise de l'utilisation d'un CRM et de la suite Google. Competence en analyse de donnees pour identifier les tendances AccuTrade et optimiser la performance des concessionnaires. Leadership avec la capacite d'inspirer et de motiver une equipe de vente. Flexibilite et adaptabilite dans un environnement en constante evolution.
In this spirit of pay transparency, we are excited to share the compensation for this role. The range is expressed as total target compensation (base salary + variable). If you are hired at Cars Commerce, your total target compensation will be determined based on factors such as skills and/or experience. If the range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package and benefits for this position.

Total Target Compensation Range

$105,500.00-131,900.00

Our Comprehensive Benefits Package includes:

Medical, Dental & Vision Healthcare Plans New Hire Stipend for Home Office Set-Up Generous PTO Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $105,500.00-$131,900.00 per year

Benefits:

Dental care Extended health care Paid time off Vision care
Language:

French (preferred)
Work Location: Remote